Job Description – Security Supevisor (AJM01000)Employee Status:
The Security Supervisor will look after the security- safety and well-being of all guests and colleagues making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts
Hotel Overview: Ideally situated on the Arabian Gulf in Ajman- UAE- the Fairmont Ajman has opened
May 2015. The hotel is in close proximity to both Sharjah and Dubai airports. The hotel features 252 guestrooms and suites- including two luxurious penthouse offerings- a multitude of dining options and fitness facilities. The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2-000 square meters of indoor function space as well as outdoor facilities.
Summary of Responsibilities:
Reporting to the Director of Security- responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional- engaging and friendly service.
Approach all encounters with guests and employees in a friendly- service oriented manner.
Adhere to all policies as set forth by the Director of Security
Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary
Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
Supervise all contract security personnel and daily operations
Complete accident and incident forms accurately- in their entirety and in a timely manner.
Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols.
Check ID`s of visitors and employees on an as needed basis.
Security screens all individuals other than hotel employees.
Consistently check all packages/ bundles being carried out by all persons vacating the property via the employee entrance.
Use Scanning/Magnetron equipment when directed by ADTA.
Open secured areas for authorized personnel and log activity
Check door locks throughout the hotel.
Thoroughly investigate all vehicle accidents- alleged thefts- and other security
Respond to medical emergencies and assist as required.
Respond to the hotel outlets promptly and deal with guests as required- accurately and completely document any such incidents.
Respond immediately and investigate fire/ emergency alarm activations
Challenge suspicious persons and escort off property if warranted; record any pertinent information and log it in occurrence report.
Actively check for all security and safety hazards and document by way of a security incident report.
Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily.
All security concerns and violations will be noted- properly documented- and brought to the attention the Director of Security.
Be knowledgeable of the hotels lock system and perform all duties as assigned by the Director of Security; this includes being able to program a lock.
In addition- all officers will immediately commence with performing a lock interrogation of a door lock on a room involved in an alleged theft of other incident.
Receive handle all lost & found items- as per standard operating procedure.
Liaise with Law enforcement/government departments in the absence of the Director of Security.
Previous experience is an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times
First Aid- conflict management- and military or law enforcement training helpful
High school diploma and / or experience in a related field preferred
Must be CPR certified
Arabic language an advantage
Physical Aspects of Position (include but are not limited to):
-Constant standing and walking throughout shift
-Frequent lifting and carrying up to 30 lbs
-Occasional kneeling- pushing- pulling- lifting
-Occasional ascending or descending ladders- stairs and ramps
Visa Requirements: Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.