A Sales Manager with Waldorf Astoria Hotels and Resorts analyses local market
trends and competitor activity to recommend strategies that keep the hotel a
leader in the marketplace through the development of future and repeat
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level of
customer service| you may be just the person we are looking for to work as a
Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldorf
Astoria Hotels & Resorts where we promise our Guests a single rich| experience
at every extraordinary place they visit.
What will I be doing?
As Sales Manager (Mandarin speaking)| you will analyze Chinese market trends
and competitor activity to recommend strategies that keep the hotel a leader
in the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis Chinese market trends and competitor activity to identify business leads
Develop customer accounts and travel within the Asian area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels| including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team