Sales Manager – JW Marriott Marquis Hotel Dubai

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Job Number 19000KKO
Job Category Sales and Marketing
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
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Property Description:
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.

The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

Manages revenue through increased bookings across all segments of the hotel.
Oversee the efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Communicates booking information to
all relevant departments. Effectively presents and sells all conference and
banqueting products which meet customer needs.

Experience

Previous experience within a sales administration environment and EBC office

Sales and co-ordination experience with relevant comparable market

Strong administrative and interpersonal skills

Understanding of sales data and its use

Proven record of sales achievement

Is proactive

Keyboard skills and computer input

Skills and Knowledge

Good selling skills and understanding of sales processes; can bring a sale to
closure

Possesses excellent telephone sales skills

Good customer development and relationship management skills

Knowledge of all Marriott Lodging products| cultures and brand strategies

Basic understanding of need time strategy as developed by Revenue Management

Knowledge of contractual agreements and legal implications

Knowledge of food trends| food and beverage composition and menu planning

Good sales skills to upsell products and services

Ability to manage and balance group and local business

Basic Knowledge of group business

Ability to implement successful sales strategies for multiple properties

Knowledge of operations and associated challenges for all brands

Effective decision making skills Ability to influence others

Good problem-solving skills

Strong communication skills (verbal| listening| writing)

Strong organization skills

Ability to use standard software applications and hotel systems including SFA|
NGS| Delphi| PMS| MARSHA etc.

Good analytical skills

Good negotiation skills

Strong customer and associate relation skills

Ability to develop and maintain relationships e.g.| associates| customers|
vendors

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Convert business through proposal| negotiation and contractual agreement to
ensure all revenue potential and targets are achieved.

Liaise closely with clients to establish needs and expectations and maintain
records to develop sales opportunities.

Responds to telephone inquires/ requests for group business in the defined
timeline.

Create and maintain accurate customer meeting/event records in Delphi capture
feedback and make suggestions for adapting offering.

Suggests positive alternatives through cross-referrals| and ensures that
business booked is within hotel parameters. Processes all correspondence
within acceptable agreed time lines.

Monitor developments| innovations and best practice across the estate and
competitor organizations and implement any process that will improve sales
performance.

Ensure follow up takes place with clients and opportunities are sought for
repeat bookings.

Support other hotel associates on their development of sales awareness and
selling skills.

Prepares and maintains accurate account information and profiles in Delphi

Ensure that all sales opportunities are effectively cross-referred where
possible using the appropriate cross-sell protocol.

Produces contracts| proposals| BEO’s and other related booking documentation.

Ensure strong knowledge of cluster Conference & Events products and selling
strategies.

Utilizes selling skills to book all aspects of meeting in one phone call.

Proficiency in meeting room set-ups| A/V| and other support services

Strong knowledge of all hotels in the cluster; selling features| benefits and
objectives

Understanding of contract management and legalities.

Maximize revenue by up-selling creative F & B and other event options

Understand need hotels strategy as developed by revenue management

Understand and achievement of team and individual goals

Systems and software knowledge (Delphi| Microsoft| Profit Pack| Internet|
Marriott Global Source)

Perceive the wider impact of issues on the immediate business environment

Communicate the vision in the way that generates excitement| enthusiasm and
commitment.

Focus on the customer and find ways to meet| exceed their expectations

Build productive relationships with colleagues both internally and externally

Identify and manage the best resources to effectively deliver project plans.