Job Number 19079396
Job Category Sales and Marketing
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
This position is responsible for proactively soliciting and managing large
social catering related opportunities which hold significant revenue
potential. Manages catering opportunities not handled by an Event Booking
Center (EBC). Actively up-sells each business opportunity to maximize the
revenue for each and every opportunity. Achieves personal and team related
revenue goals. Ensures business is turned over properly and in a timely
fashion and guarantees a proper service delivery for every internal and
external customer. Responsible for driving customer/guest loyalty by
delivering service excellence throughout each customer/guest experience.
Provides service to customers in order to grow the segment on behalf of the
Prepare sales-related documents throughout the sales process (e.g.| proposals|
contracts| or banquet event orders). Promote awareness of brand image
internally and externally. Gather materials and assemble information packages
(e.g.| brochures| promotional materials). Use sales techniques that maximise
revenue while maintaining existing guest loyalty to Marriott. Assist the
management team to develop| implement and execute the revenue| revenue and
marketing programs for weddings & special occasions. Develop| coordinate and
implement social media initiatives. Enter| retrieve| reconcile| and verify
information (e.g. commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests. Coordinate reservation confirmations for special events.
Follow all company policies and procedures; ensure personal appearance is
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; thank guests with
genuine appreciation. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Perform other reasonable job duties as
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – N/A
Titles of Direct Reports – N/A
At least 1 year of related work experience
Skills and Knowledge
Customer Service Orientation
Customer Service Orientation
Telephone Etiquette Skills
English Language Proficiency
Arabic Language Proficiency
Ambition and a desire to succeed
Opera and SFA
Planning and Organizing
Records all data for solid internal and external communication
Education or Certification
High school diploma/G.E.D. equivalent
An excellent sales person with the ability to know and sell the unique features of the hotel.
Customer focused sales activities and communication.
Prepare sales-related documents throughout the sales process (e.g.| proposals| contracts| or banquet event orders).
Perform general office duties to support the Catering Sales team (e.g.| filing| sending emails| typing| sending outgoing faxes| delivering incoming faxes| copying| opening or distributing mail).
Gather materials and assemble information packages (e.g.| brochures| promotional materials).
Assist the team to develop| implement and execute the revenue| revenue and marketing programs for weddings & special occasions.
Develop| coordinate and implement social media initiatives.
Enter| retrieve| reconcile| and verify information (e.g.| commissions| leads| third parties) in software involved in the sales process.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
Promote awareness of brand image internally and externally.
Answer guest questions about property facilities/services (e.g.| hours of operation| rates and room types| packages| promotions| entertainment| restaurants| special events).
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Coordinate reservation confirmations for special events.
Develop and maintain positive and productive working relationships with other employees and departments.
Safety and Security
Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.