Room Service Order Taker – Park Rotana – Abu Dhabi

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JOB REF: 3843845
JOB DESCRIPTIONuirements addressed to Room Service and ensure their immediate action|
aiming for the highest possible guest satisfaction. The role will include key
responsibilities such as:
•Perform tasks as per instructions from the immediate supervisor and as per
duty schedule
•Directly involved in the order taking and order placing process while dealing
with guest requests and orders| courteously| efficiently and promptly
•Know all menus and on going promotions in the outlet by heart and gives
recommendations to guests upon request
•Ensure proper appearance and grooming while on duty

•Answer the Room Service telephones| if and when required

•Make himself / herself familiar with all relevant issues concerning the Room
Service

•Report cleanliness and maintenance issues to the immediate supervisor

•Attend regular training session in line with the departmental SOP’s i.e.
guest care| product knowledge| grooming standards| telephone manners etc

•Flexible to work in other areas when required by the immediate supervisor

•Familiar with the company’s internal policies and safety procedures and
carries out other related tasks entrusted by the Room Service Manager from
time to time.

We are currently looking for young| dynamic| self motivated Food & Beverage
professionals who want to move their careers forward.

As a Room Service Order Taker you are responsible to co-ordinate all service
requirements addressed to Room Service and ensure their immediate action|
aiming for the highest possible guest satisfaction. The role will include key
responsibilities such as:

•Perform tasks as per instructions from the immediate supervisor and as per
duty schedule

•Directly involved in the order taking and order placing process while dealing
with guest requests and orders| courteously| efficiently and promptly

•Know all menus and on going promotions in the outlet by heart and gives
recommendations to guests upon request

•Ensure proper appearance and grooming while on duty

•Answer the Room Service telephones| if and when required

•Make himself / herself familiar with all relevant issues concerning the Room
Service

•Report cleanliness and maintenance issues to the immediate supervisor

•Attend regular training session in line with the departmental SOP’s i.e.
guest care| product knowledge| grooming standards| telephone manners etc

•Flexible to work in other areas when required by the immediate supervisor

•Familiar with the company’s internal policies and safety procedures and
carries out other related tasks entrusted by the Room Service Manager from
time to time.

Education| Qualifications & Experiences

You should ideally have a degree / diploma in hospitality with preferable
previous experiences in a similar role. Good English communication skills are
essential. Computer Knowledge and additional language skills are an advantage.