Job Number 19001ASK
Job Category Housekeeping & Laundry
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.
Skills and Knowledge
Ability to interact with different cultures
Ability to balance department guests and associates needs
Good oral and written communication skills in English
Able to work under pressure at times
Ability to be versatile
Balanced Scorecard Results: Implements strategies and executes activities to
drive and continuously improve financial results| guest satisfaction| and
human capital index and market share.
To be changed and ready for work at appointed time as shown on Rota. Ensuring your uniform and badges are worn as per Hotel standards. If you are sick| ring in before duty commences and speak to the Duty Housekeeper / office coordinator.
Collect room allocation list/ REX device and appropriate section key. Sign for your key| REX device and be responsible for that key during your shift. Never loan your key to anyone| even a work colleague. Return and sign key back in before leaving the hotel.
Responsible for the presentation of your trolley during the shift. Ensure it is keep neat| tidy and stocked with the correct amount of guest supplies and linen. Making sure your trolley is not causing any hazard or obstruction.
To make sure that your trolley does not damage the corridor in anyway.
To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to Health and Safety Regulations and to ensure that these are complied with at all times.
To clean all assigned guestrooms and bathrooms Follow by ABC’s housekeeping sequences at the Lapita| Autograph Collection Hotel standard /Brand standards.
Replenish all bedroom and bathroom supplies| e.g.| Soap/Shampoo to Hotel standards.
Provide a turn down service to the Lapita| Autograph Collection Hotel standards.
Carry out spring cleaning/ deep cleaning of the bedrooms & bedrooms
Inform your Supervisor / office coordinator of any room discrepancies| extra departures| and extended stays. (The Team leader will also inform you if there is changes)
Report any breakage has and lose to your team leader.
Report any loss| damaged or badly soiled linen to the Laundry in charge or your supervisor / office coordinator.
To assist in the linen and bedroom inventory.
Report to your Supervisor / office coordinator any maintenance faults or hazards in bedrooms| bathrooms| corridors or equipment immediately.
Report to your Supervisor / office coordinator any damaged fixtures and fittings| which need replacing.
Maintains your department area safe| hygienic and presentable state at all times
Make sure that your corridor and pantry is clean and tidy free from all items before you leave your area.
To remove all linen and rubbish to the correct areas at the end of your shift.
To make sure trolleys| vacuum cleaners and cleaning buckets are clean and re-stocked correctly and stored away at the end of your shift.
Responsible for upkeep of all the equipment which he is using i.e.| Vacuum cleaner| trolleys| Scrubbing machine.
Ensure all department equipment| service rooms and store cupboards are maintained at the required standard and are left clean| tidy and locked at the end of each shift.
To follow the correct procedure for the storage and recording of lost property.
Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.
Consistently offer professional| friendly and engaging service
To have good knowledge of all hotel facilities| hours of operation| Restaurants| shops and function rooms.
Follow departmental policies| procedures and service standards
Report necessary maintenance items
Follow all safety and sanitation policies
To be aware of all current Company and Departmental Policies and Procedures| ensuring these are adhered to at all times.
To attend all Statutory Training| Job Training Sessions and Communication Meetings.
Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your Supervisor or manager.
To be aware of Hotel Security Procedures regarding bedrooms| and guest property.
Report any suspicious person(s) or packages immediately to the duty housekeeper or office coordinator.
To be aware of the Health| Safety and Hygiene Regulations at work as laid down in the Hotel standards manual.
Report to your supervisor /office coordinator any guest comments/suggestions or complaints as laid down in the Hotel standards / Training File.
To maintain a cheerful and polite attitude to our guests and colleagues at all times and use the guests name if known. Refer guest to another member of staff who can help them if you are unable to.
Co – operate and communicate with other associates| supervisors and management to ensure effective teamwork and high morale.
Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick| polite and helpful manner.
Follows all procedures set up for the protection of the environment within the hotel and grounds.
Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 48 hours per week.