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Job Number 19176336
Job Category Golf| Fitness| and Entertainment
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.
JOB SUMMARY
In charge of Athletic Club| Kids Club and Lifeguards.
Strives to continually improve guest and employee satisfaction and maximize
the financial performance in areas of responsibility. Reinforces appropriate
culture to provide service to guests. Works with direct reports to develop and
implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives while meeting financial goals.
CANDIDATE PROFILE
High school diploma or Bachelor’s Degree from an accredited university in Health Education| Physical Education| Hotel and Restaurant Management| or related major.
3 years’ experience in the recreation/health club operations or related professional area.
CORE WORK ACTIVITIES
Supporting Recreation Operations
Supervising and managing employees. Managing all day-to-day operations for the Athletic Club| Lifeguards and Kids Club. Understanding employee positions well enough to perform duties in employees| absence.
Monitoring quality| standards and meeting the expectations of the customers on a daily basis.
Demonstrating knowledge of job-relevant issues| products| systems| and processes.
Utilizing interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Scheduling events| programs| and activities| as well as the work of others.
Providing personal assistance| medical attention| emotional support| or other personal care to others such as co-workers or customers.
Developing specific goals and plans to prioritize| organize| and accomplish work.
Ordering and managing necessary supplies. Ensuring workers have supplies| equipment| tools| and uniforms necessary to do their jobs.
Developing and managing the children|s program (e.g.| coordinates activities| purchases equipment etc).
Managing group activities including sand painting and team building events.
Providing and Ensuring Exceptional Customer Service
Serving as a role model to demonstrate appropriate behaviours.
Providing services that are above and beyond for customer satisfaction and retention.
Improving service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.
Conducting Human Resources Activities
Identifies the developmental needs of others and coaches| mentors| or otherwise helps others to improve their knowledge or skills.
Participates in the performance appraisal system process| giving feedback when needed.
Coordinates training activities for employees in department.
Encourages and builds mutual trust| respect| and cooperation among team members.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.