Job Description – Reception Agent (FUJ00127)Employee Status:
Reception Agent (German Speaker)First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting- care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.
Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains.
The hotel consists of 180 rooms and residences- along with a marina and beach club.
Summary of Responsibilities: Reporting
to the Front Desk Supervisor- responsibilities and essential job functions
include but are not limited to the following:
offer professional- friendly and engaging service
in and settle guest accounts while ensuring all service standards are followe
regarding hotel facilities in an informative and helpful wa
department policies- procedures and service standards
Proficient in the English and German language (verbal & written)
Must be able to handle a
multitude of tasks in an intense- ever-changing environment
focus attention on guest needs- remaining calm and courteous at all times
literate in Microsoft Window applications an asset
Must be able to
type 25 words per minute
Must possess a
interpersonal and problem solving abilities
responsible & reliable
work well under pressure in a fast paced environment
work cohesively with fellow colleagues as part of a team
Diploma is an asset
flexible in terms of working hours
Must have the
ability to handle cash effectively and accurately
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling- pushing- pulling- lifting
Occasional ascending or descending ladders- stairs and ramps
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.