Protocol and Loss Prevention Night Shift Manager – Arabic Speaker – JW Marriott Marquis Hotel Dubai – Dubai


Job Number 180039IO
Job Category Loss Prevention & Security
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.


The incumbent in this position is responsible for supporting the Director of
Loss Prevention for implementing| and monitoring all security matters and the
enforcement of security policies and regulations for the protection of guests|
employees| and properties. Ensure that damage| loss and theft are minimized by
maintaining a constant physical presence in public areas and conducting
security patrols. This position is to support late night and early morning
operations and is primarily positioned in public areas such as main lobby|
outside bars and restaurants and valet parking areas. This is a mobile
position which consists of conducting security inspections| coordinates VIP
arrivals and departures| maintains a close relationship with CID| DTCM| Local
Police and other official authorities. This position will also support
departments that need assistance throughout the evening ie…Front Office and
Hotel Protocol Team.


Safety and Security

Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Maintain awareness of undesirable persons on property premises.

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Follow Hazardous Material Management Program procedures for handling and disposing of chemicals| fertilizer| pesticides| blood borne pathogens| etc.| including using Material Safety Data Sheets (MSDS).

Use proper equipment| wear appropriate personal protective clothing (PPE)| and employ correct lifting procedures| as necessary| to avoid injury.

Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Perform other reasonable job duties as requested by Management

Guest Relations

Address guests| service needs in a professional| positive| and timely manner.

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| PLEASED| Guest Response| LEAP) to resolve issues| delight| and build trust.

Provide assistance to individuals with disabilities| including assisting visually| hearing| or physically-impaired individuals within guidelines (e.g.| escorting them when requested| using words to explain actions| writing directions on paper| moving objects out of the way| or offering access to Braille or TDD phones).

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Thank guests with genuine appreciation and provide a fond farewell.

Assist other employees to ensure proper coverage and prompt guest service.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.


Prepare and review written documents (e.g.| daily logs| business letters| memoranda| reports)| including proofreading and editing written information to ensure accuracy and completeness.

Speak to guests and co-workers using clear| appropriate and professional language.

Exchange information with other employees using electronic devices (e.g.| cell/mobile phones| pagers and two-way radios| email).

Provide assistance to coworkers| ensuring they understand their tasks.

Talk with and listen to other employees to effectively exchange information.

Discuss work topics| activities| or problems with coworkers| supervisors| or managers discreetly and quietly| avoiding public areas of the property.