Personal Concierge – the Waldorf Astoria Dubai International Financial Centre


A Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre| engages with our VIP Guests throughout the entire hospitality
experience. From check-in to check-out| the Personal Concierge Team is always
prepared to respond to VIP Guest requests at concierge| during promotional
activities| and more.
What will I be doing?
As a Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre| you will serve on the Front Office Team which is the main connection
between the Guest| the hotel| and the various hotel departments. A Personal
Concierge Team Member truly influences the first impressions of our VIP Guests
and| therefore| is responsible for performing the following tasks to the
highest standards:

Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guest

Be responsible for special room assignments and suite occupancie

Welcome and fulfill the check-in process of VIP Guests| including serving as an escort to the Executive Lounge and VIP Guest room
Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
Manage the Guest Relations Desk in the hotel lobby
Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
Maintain the inventory of Guest amenities
Maintain current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events

What are we looking for?

A Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre are always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Calm| efficient| and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel| leisure| and/or entertainment sectors
Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience
Cash handling experience

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!