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JOB DESCRIPTION
A Pearl Club Agent (Club Lounge) with Waldorf Astoria Hotels & Resorts serves
club floor guests throughout their stay at the hotel by responding efficiently
to their enquiries and advising them of the amenities and benefits offered by
the hotel.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value of personalized attention and know how to treat
even the most extraordinarily different experiences with the same rich leve
of customer service| you may be just the person we are looking for to work a
a team member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldor
Astoria Hotels & Resorts where we promise our guests a single rich experienc
at every extraordinary place they visit.
What will I be doing?
As a Pearl Club Agent (Club Lounge)| you will serve club floor guests
throughout their stay at the hotel by responding efficiently to their
enquiries and offering food & beverage services as requested. A Pearl Club
Agent contributes to the first impressions of our guests and| therefore| must
perform the following tasks to the highest standards:
Welcome executive guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Process accurately check-ins and check-out
Ensure that all guest supplies and amenities are offered and replenished to the required standards
Provide excellent Food & Beverage services in the Pearl Club
Stay current with all hotel services as well as VIP requests and special events
Demonstrate a knowledge of external locations| attractions and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and guest service
Comply with hotel security| fire regulations and all health and safety legislation
Execute tasks as instructed by the Pearl Club Supervisor or Manager
Serve your role and team in an environmentally-conscience manner
What are we looking for?
Pearl Club Agents serving Waldorf Astoria Hotels & Resorts are always working
on behalf of our guests and working with other team members. To successfully
fill this role| you should maintain the attitude| behaviors| skills| and
values that follow:
Luxury hospitality experience
Knowledge of food & beverage
Calm| efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of guest service
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Luxury hospitality experience in a similar role
Multi-lingual
What will it be like to work forWaldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests theexceptional environment and the
personalised attention of True Waldorf Servicethat creates a singular
experience. If you understand the value of personalisedattention and know how
to treat even the most extraordinarily differentexperiences with the same rich
level of customer service| you may just be theperson we are looking for!