Job Number 18001J4N
Job Category Administrative
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai, UAE
Supports the Director of Operations and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both associates and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
Job Core Work Activities
Achieving/Exceeding Goals – Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
Communicating Information Timely – Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Communicating, Monitoring, and Ensuring Safety Standards – Communicating the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.
Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.
Guiding, Directing, and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Maintaining Productivity Levels – Ensuring and maintaining the productivity level of associates.
Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
Managing Daily Operations of the Area or Department – Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Supervising Associates – Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates’ absence.
Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Training and Teaching Others – Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Attending Meetings to Improve Quality and Service – Attending meetings and communicating with executive, peers, and subordinates as an effort to improve quality of service.
Attending Strategy and Management Meetings – Attending meetings to plan, organize, prioritize, coordinate and manage activities and solutions
Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Collaborating with Resources to Manage Projects, Achieve Goals, and Solve Problems – Working with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.