Operational Innovation Manager – Four Points by Sheraton Sheikh Zayed Road – Dubai


Job Number 19125886
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.

The Black Belt is a high-potential member of the Leadership team accountable
for accomplishing innovative business process improvements resulting in
measurable financial and/or customer loyalty gains by applying the Lean and
Six Sigma methodology in his/her assigned area of responsibility

He/she is a Project Team leader who is an expert in the methodology and tools|
and mobilises the team members| and others in the organization| to accomplish
the aggressive goals specified in its Project Charter.

Over the course of a year| he/she would be expected to complete approximately
2 to 6 projects depending on size| complexity and resources. The Black Belt
must both influence others to overcome barriers| and coach/train team members
in the methodology. Black Belts report to the GM of either a hotel| area|
division or corporate| depending on the specific situation and the Master
Black Belt.


Working with the Master Black Belt (MBB) & Area Black Belt (ABB)| refines and
updates the Project Team Charters including problem statements| goals
(financial| customer| process)| project scope| staffing Team Members (usually
assigned part-time to the team)| and scheduling.

Plays primary role in selecting Team Members.

Plans and leads Lean operations Reviews for a specific process or the entire
business unit. Uses Lean tools to identify and eliminate waste and ensures buy
in of the leadership team for solutions recommended.

Accomplishes the Project Team’s goals by applying the DMAIC methodology
(including Define| Measure| Analyze| Improve| Control) and tools| including
measurement and statistical analysis tools| and process improvement

Plans and schedules Project Team Member assignments and meetings; designs and
facilitates productive team meetings; and manages project activities outside
of team meetings.

Maintains project on schedule| keeps MBB informed of progress and problems|
and attempts to break down barriers to success of the project.

Leads 1-3 Project Teams and allocates resources such as own time and that of
team members to highest priorities (uses time wisely).

Creates motivated and high-involvement Project Teams by using active listening
skills| stimulating innovation| and providing clear direction and performance
rewards/ recognition. Coaches and trains Team Members in using DMAIC and team

Serves as the voice of the Project Team with Quality Council and MBB| and as
the point of contact between their Team and rest of the organization. Acts as
Six Sigma “zealot|” enthusiastically spreading knowledge about the methods and
project successes.

Participates in periodic project reviews with MBB and Quality Council| and
shares best practices with others in the organization.

Assures that the approved project improvements are successfully implemented
before Project Team disbands.

Applies performance management and review practices to Project Team Members
and contributes to their regular performance evaluation.


_Builds Personal Effectiveness_

Ø Acts with Integrity

Ø Communicates Effectively

Ø Exhibits Self-Confidence

Ø Makes Effective Decisions


_Builds Team Effectiveness_

Ø Builds Relationships

Ø Facilitates Open Communication

Ø Fosters Teamwork

Ø Supports Team Diversity





_Develops People_

Ø Attracts| Develops & Retains Talent

Ø Inspires Trust

Ø Leads By Example

Ø Leads Learning in the Organization


_Builds Competitive Advantage_

Ø Creates Strategic Focus

Ø Demonstrates Financial Acumen

Ø Drives Business Results

Ø Fosters Customer Focus




_Creates a High Performance Culture_

Ø Demonstrates Functional Excellence

Ø Executes Effectively

Ø Motivates & Inspires Others

Ø Takes Ownership


_Drives Change & Innovation_

Ø Builds Support for Change

Ø Drives Continuous Improvement

Ø Identifies & Applies Best Practices

Technical/Job-specific Competency requirements and related experience

Ø Strong effective communicator with PR attitude and skills

Ø Ability to build rapport with Executive Committee| General Manager(s) and
Area Executives

Ø Strong professional personality

Ø Constructively manage all stakeholders and break barriers

Ø Ability to build and lead effective and successful teams

Ø Analytical thinker combined with skills of thinking outside the box

Ø Ability to effectively use technology such as Internet and software

Ø Withstanding pressure without it having effect on efficiency or quality

Ø Open to change and ability to create and drive change

Ø Ability to deal with ambiguity and a changing environment


Ø Proven record of driving and delivering Financial Results

Ø Complete understanding of the importance of the Voice of the Customer

Ø Fluent written and spoken business English

Ø Business and industry experience at the strategic and tactical level

Ø Experience leading major initiatives

Ø Experience leading cross-functional teams

Ø Experience managing large-scale projects Strong analytical and diagnostic

Ø Financial management

Ø Ability to breakdown cultural barriers

Ø _2 weeks of required Six Sigma-specific training_



# Education and Experience

Bachelor’s Degree or equivalent education/experience required.

Proven track record of achieving results and managing teams. If coming from
hospitality management| appropriate level would be Executive Committee Member
or Department Head (or experience as Divisional or Corporate Director). This
role is positioned to develop “high-potentials” to assume roles with
significantly increased responsibilities upon completion of the Black Belt

_This job description is not an exclusive or exhaustive list of all job
functions that an employee in this position may be asked to perform from time
to time._