Loss Prevention Officer - JW Marriott Marquis Hotel Dubai - Sheikh Zayed Road

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Job Number 19159619
Job Category Loss Prevention & Security
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and consists
of more than 80 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you’re happy| our guests will be happy. It’s as simple as that. Our hotels
offer a work experience unlike any other| where you’ll be part of a community
and enjoy a true camaraderie with a diverse group of co-workers. JW creates
opportunities for training| development| recognition and most importantly| a
place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our
associates. That’s The JW Treatment™.

JOB SUMMARY

To protect and safeguard Hotels assets| associates| guest and visitors while
on the premises of the Hotel.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

CANDIDATE PROFILE

Experience:

1 to 2 years’ experience in position of similar capacity

Skills and Knowledge

Computer skills
English Language
Quick and eager learner

Education or Certification

High School or equivalent similarity experience required
Dubai Security Guard/ Officer Certificate (SIRA)

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Patrol all areas of the property; assist guests with room access.
Respond to perimeter alarm system| duress alarms| and fire life safety system
Lock Property entrances when required
Conduct daily physical hazard inspections.
Respond to accidents| contact EMS or administer first aid /CPR as required.
Assist guests/employees during emergency situations.
Notify appropriate individuals in the event of accidents| attacks or other incidents.
Defuse guest/employee disturbances.
Call for outside assistance if necessary.
Complete incident reports to documents all Security/Loss Prevention related incident
Handle all interruptions and complaints
Resolve safety hazard situations.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts.
Complete a Loss Prevention shift summary/daily activity report.
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
Conduct investigations and gather evidence.
Conduct interviews with relevant parties.

OTHER

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks