A Lobby Hostess for the Waldorf Astoria Dubai International Financial Centre
engages with our Guests throughout the entire hospitality experience. From
check-in to check-out.
What will I be doing?
As a Lobby Hostess for the Waldorf Astoria Dubai International Financial
Centre| you will serve on the Front Office Team which is the main connection
between the Guest| the hotel| and the various hotel departments. A Lobby
Hostess truly influences the first impressions of our Guests and| therefore|
is responsible for performing the following tasks to the highest standards:
Welcome all Guest upon arrival
Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
Maintain the inventory of Guest amenitie
Maintain current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events
What are we looking for?
Lobby Hostess for the Waldorf Astoria Dubai International Financial Centre are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:
Calm| efficient| and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel| leisure| and/or entertainment sectors
Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience
What will it be like to work for Waldorf Astoria Hotels &Resorts?
Waldorf Astoria provides guests the exceptional environment andthe
personalised attention of True Waldorf Service that creates a
singularexperience. If you understand the value of personalised attention and
know howto treat even the most extraordinarily different experiences with the
same richlevel of customer service| you may just be the person we are looking