Lobby Ambassador – Hili Rayhaan by Rotana – Al Ain

APPLY HERE


JOB REF: 3901197
JOB DESCRIPTION[
We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.
As a Lobby Ambassador you are responsible to receive and give a warm welcome
to our guests- providing an efficient and courteous approach at all times and
your role will include key responsibilities such as:
. Offer consistently professional- friendly- warm and engaging service
. Be available for Guests at all times as a point of contact
. Actively represent all standards of the Arabian Cultural Connection program-
and interact with guests using the coffee and dates station

. Plays vital part in the Rotana Service Distinction program- by welcomin

guests upon arrival to the hotel main door- escorting guests to check-i

point- attending to guests on queue- greeting guests on their way to breakfast
and inquire about their satisfaction- and bidding farewell to departing guests
at the hotel main door

. Use the Tablet Registration tool to register guests on queue while waiting
for their turn to check-in at the Front Desk

. Extend personal service and attention to all Guests- with particular
emphasis to Club Rotana- VIP Guests- and Rotana Rewards Guests

. Proactively meet arriving guests at the main entrance and once they exit
their transportation

. Seeks out revenue opportunities such as taking restaurant reservations-
sales leads etc.

. Maintains and promotes up to date knowledge of the hotel and local services
and supply information and respond to Guest queries

. Deal promptly- efficiently and pleasantly with any queries

. Be aware of all special offers- promotions- and packages at the hotel to
promote to guests

We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome
to our guests- providing an efficient and courteous approach at all times and
your role will include key responsibilities such as:

. Offer consistently professional- friendly- warm and engaging service

. Be available for Guests at all times as a point of contact

. Actively represent all standards of the Arabian Cultural Connection program-
and interact with guests using the coffee and dates station

. Plays vital part in the Rotana Service Distinction program- by welcoming
guests upon arrival to the hotel main door- escorting guests to check-in
point- attending to guests on queue- greeting guests on their way to breakfast
and inquire about their satisfaction- and bidding farewell to departing guests
at the hotel main door

. Use the Tablet Registration tool to register guests on queue while waiting
for their turn to check-in at the Front Desk

. Extend personal service and attention to all Guests- with particular
emphasis to Club Rotana- VIP Guests- and Rotana Rewards Guests

. Proactively meet arriving guests at the main entrance and once they exit
their transportation

. Seeks out revenue opportunities such as taking restaurant reservations-
sales leads etc.

. Maintains and promotes up to date knowledge of the hotel and local services
and supply information and respond to Guest queries

. Deal promptly- efficiently and pleasantly with any queries

. Be aware of all special offers- promotions- and packages at the hotel to
promote to guests

Education- Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous
experiences in the Front Office Department within a hotel. You must deal in a
polite and sophisticated manner and have an excellent command of the English
language- both spoken and written. Multiple language ability is considered as
additional advantage.