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JOB DESCRIPTION
A Lobby Ambassador provides services for Guests to contribute to an overall
exceptional experience from check-in through check-out and complete audits| as
required.
What will I be doing?
As Lobby Ambassador| you will provide reception services for Guests
tocontribute to an overall exceptional experience from check-in through check-
outand complete audits| as required. A Lobby Ambassador contributes to
thefirst impressions of our Guests and| therefore| must perform the
followingtasks to the highest standards:
Your mission as a Lobby Ambassador is to provide a presence in the lobby and
throughout your hotel tour.
Engage with Guest
Help to shape their personal journe
Assure them that someone is there to help Earn their loyalty
Your role infulfilling Conrad Hilton|s dream of filling the Earth with the
Light andWarmth of Hospitality includes
Engaging positively with your Guests
Getting to know the purpose of their travel
Finding solutions that make their journey as pleasurable as possible Ensuring that all Guests receive
An engaging welcome
First-class service
The most pleasant and comfortable experience possible
An experience and an opportunity to feel
Empowered
Relaxed
Entertained
Connected
When serving as a LobbyAmbassador who interacts frequently and extensively
with your Guests| you areone of the first hospitality connections your Guests
will experience.
• You are empowered to resolve anyGuest issue immediately| involving any
department within your hotel
• Engage and provide a VIP welcome to each Guest
• Maintain a thorough and up-to-date familiarity with
• All events happening at your hotel
• All features and amenities of your hotel
• Key aspects of the surrounding community likely to be of
interest or value to your Guests
As a LobbyAmbassador| you are also responsible for working with your fellow
GuestServices Team Members to ensure that all Guest requests and challenges
are
• Anticipated
• Satisfied
• Met beyond expectations
• Responded to in a memorable manner
Your role as a Lobby Ambassador also includes being an example to your fellow
Team Membersand Guests of someone who
• Loves people
• Maintains a smiling face
• Exhibits a friendly| engaging| and outgoing personality
• Maintains a caring and attentive demeanor
• Embodies the Hilton commitment to every Guest that Travel should takeyou
places that you want to experience
What are we looking for?
A Lobby Ambassador provides services for Guests to contribute to an overall
exceptional experience from check-in through check-out and complete audits| as
required.
What will I be doing?
As Lobby Ambassador| you will provide reception services for Guests
tocontribute to an overall exceptional experience from check-in through check-
outand complete audits| as required. A Lobby Ambassador contributes to
thefirst impressions of our Guests and| therefore| must perform the
followingtasks to the highest standards:
Your mission as a Lobby Ambassador is to provide a presence in the lobby and
throughout your hotel tour.
Engage with Guests
Help to shape their personal journey
Assure them that someone is there to help Earn their loyalty
Your role infulfilling Conrad Hilton|s dream of filling the Earth with the
Light andWarmth of Hospitality includes
Engaging positively with your Guests
Getting to know the purpose of their travel
Finding solutions that make their journey as pleasurable as possible Ensuring that all Guests receive
An engaging welcome
First-class service
The most pleasant and comfortable experience possible
An experience and an opportunity to feel
Empowered
Relaxed
Entertained
Connected
When serving as a LobbyAmbassador who interacts frequently and extensively
with your Guests| you areone of the first hospitality connections your Guests
will experience.
• You are empowered to resolve anyGuest issue immediately| involving any
department within your hotel
• Engage and provide a VIP welcome to each Guest
• Maintain a thorough and up-to-date familiarity with
• All events happening at your hotel
• All features and amenities of your hotel
• Key aspects of the surrounding community likely to be of
interest or value to your Guests
As a LobbyAmbassador| you are also responsible for working with your fellow
GuestServices Team Members to ensure that all Guest requests and challenges
are
• Anticipated
• Satisfied
• Met beyond expectations
• Responded to in a memorable manner
Your role as a Lobby Ambassador also includes being an example to your fellow
Team Membersand Guests of someone who
• Loves people
• Maintains a smiling face
• Exhibits a friendly| engaging| and outgoing personality
• Maintains a caring and attentive demeanor
• Embodies the Hilton commitment to every Guest that Travel should takeyou
places that you want to experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!