Leisure Concierge – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

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JOB DESCRIPTION
 
A Leisure concierge is responsible for the general cleaning of all areas to
deliver an excellent Guest and Member experience.
What will I be doing?
As a Leisure Concierge| you are responsible for the activities needed to
deliver an excellent Guest and Member experience. Specifically| you will be
responsible for performing the following tasks to the highest standards:
_Leisure concierge / membership coordinator_
__
_Main responsibilities_
• Upselling of memberships
• Enrolling and renew membership
• Sending monthly members newsletter

• Promoting all Recreation facilities and services to in hous

guests/members/visitors

• Issuing all members card

• Managing all bookings for : Yoga/group classes/full moon yoga/little
hoteliers

• Welcoming of guests at the Main counter

• Promoting SPA services and promotions

• Update membership data|s weekly

• Follow up with inquiries

• Other services such as : water sports/ bike rides

• Upselling of day pass and direct guests accordingly.

What are we looking for?

A Leisure Assistant serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Strong interpersonal skills
Committed to delivering a high level of customer service
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner
Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!