Job Number 20013349
Job Category Human Resources
Location Four Points by Sheraton Sharjah| King Faisal Road| Sharjah|
United Arab Emirates| United Arab Emirates
Brand Four Points
Position Type Non-Management/Hourly
Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Driving Marriott values and philosophy and ensures all training and
development activities are strategically linked to the organization’s mission
and vision. The position is responsible for ensuring effective training is in
place to enable the achievement of desired business results. Training programs
focus on a variety of topics| including product knowledge| specific skills
training| company philosophy| customer service and leadership skills. Conducts
needs assessments| designs| develops training programs| and facilitates the
delivery of both custom and corporate training programs. Measures the
effectiveness of training to ensure a return on investment for Marriott
International and property ownership.
Training course facilitation
UAE Hospitality/hotel experience preferred
Skills and Knowledge:
Strong Communication skills (verbal| listening| writing)
Pro-active and reliable
Social Media and Systems Expertise
Education or Certification
High school diploma or GED; 2 years’ experience in the human resources| management operations| or related professional area
Involved in the arrangement and facilitation of the property’s orientation program and the Get On Board for Managers to drive successful integration of management and hourly employees into the organization that supports a strong culture and brand strategy activation| taking an active part in the facilitation of the program.
Ensures compliance of all Marriott statutory classroom and e-Learning courses.
Administers the Marriott e-Learning platforms: My Learning/ Digital Learning Zone / Roxube / Compass .
Leads| facilitates and supports all Four Points by Sheraton on-property training programs.
Helps employees identify specific behaviors that will contribute to service excellence.
Works with department leaders to implement specific training to improve service performance.
Proudly represents brand values and Company philosophy in all training and development activities.
Collects and inputs data for use in Talent Development of analytics and metrics to measure the success and effectiveness of TA and L&D.
Assisting with Human Resources Operations where needed| including but not limited to Employee Relations meetings and Exit Interviews.
Compliance and adherence to all hotel job aids| Marriott SOPs and UAE law and regulations.
Assists with HR/Talent administration tasks to ensure the smooth functioning of the department.
Performs other duties as reasonably requested by line manager and senior leaders
Safety and Security
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Welcome and acknowledge each and every internal guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Discuss work topics| activities| or problems with coworkers| supervisors| or managers discreetly and quietly| avoiding public areas of the property.
Talk with and listen to other employees to effectively exchange information.
Speak to guests and co-workers using clear| appropriate and professional language.
Assist coworkers| ensuring they understand their tasks.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.
Actively listen to and consider the concerns of other employees| responding appropriately and effectively.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Enter and locate work-related information using computers and/or point of sale systems.
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.
Communications and Relations
Respond to questions| requests| and concerns from employees and management regarding company and Human Resources programs| policies and guidelines.
Assist and support management and the leadership team with handling and resolving Human Resources issues.
Inform Human Resources management of issues related to employee relations within the division or property.
Assist in monitoring/tracking employee relations issues including resolution and follow-up of issues.
Disseminate information to employees related to employer-employee relations| employee activities| and personnel policies and programs.
Observe and monitor employee and manager activities to ensure compliance with company policies and procedures.
Maintain confidentiality and security of employee and property records| files| and information