Job Number 19001ASM
Job Category Housekeeping & Laundry
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.
Skills and Knowledge
Ability to interact with different cultures
Ability to balance department guests and associates needs
Good oral and written communication skills in English
Able to work under pressure at times
Ability to be versatile
Balanced Scorecard Results: Implements strategies and executes activities to
drive and continuously improve financial results| guest satisfaction| and
human capital index and market share.
Collects soiled laundry from the guest room.
Delivers laundry to the guest room after process.
Checks| marks| sorts| and packs the guest| staff laundry and dry cleaning articles.
Keeps and maintains records of laundry collected and delivered.
Answers the telephone and registers on the call record sheet.
Ensure that all guest laundry is in perfect condition| correctly ironed and delivered free of stain.
Ensure to check any damages on guest laundry before processing.
Prepares the list when necessary.
Does the posting of laundry bills to the room using micros system.
Checks the quality of cleaning| pressing of the articles before packing/delivery.
Informs the senior HK supervisor of any discrepancy found in the guest/staff laundry.
Ensures the special requests made by the guest are met.
Ensure the trolleys/Buggies used for laundry are clean.
Keeps the sorting table| cabinet and the surrounding areas always clean.
Ensure the guest express laundry is delivered on time.
Attends the departmental communication meeting.
Inspect all guest laundry items that have come from external laundry facilities including dry-cleaned items; guest laundry.
Closely monitor the external laundry’s services and ensure accurate accounting for services provided.
Report any valuables found in laundry items of guest handed over to the Office coordinator.
Directly control| check and coordinate all documentation| reports and information as required or requested by the Senior Housekeeping Supervisor.
Verify that laundry valet requests are completed for all guests as needed.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information| protect company assets
Comply with quality assurance expectations and standard.
Talk with and listen to other employees to effectively exchange information.
Support all co-workers and treat them with dignity and respect
Respond promptly to requests from guests| Front Desk| or At Your Service requests.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals
Actively listen to and consider the concerns of other employees| responding appropriately and effectively
Responsible for the control of all guest laundry and provide constant update to the Senior Housekeeping Supervisor.
Ensure that the linen/laundry work and distribution area are clean and kept tidy during the shift; this is to include uniform storage| linen storage and guest laundry storage.
Check all pockets to see any valuable items or money left in the garments.
Ensure all laundry with correct room number and guest name.
To be aware of Health and safety regulations of the laundry.
Assist any other assignment given to you by Senior Housekeeping Supervisor.
Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 48 hours per week.