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JOB DESCRIPTION
A Laundry Supervisor is responsible for managing overall daily operations of
the Laundry Room to deliver an excellent Guest and Member experience while
ensuring quality controls and guest inquiries.
What will I be doing?
As a Laundry Supervisor| you are responsible for managing overall daily
operations of the Laundry Room to deliver an excellent Guest and Member
experience. A Laundry Supervisor will also be required to ensure quality
controls are in place and manage customer service inquiries. Specifically| you
will be responsible for performing the following tasks to the highest
standards:
Manage overall daily operations of the Laundry Department
Ensure quality controls are in place for all laundry processes| rejecting any exception
Maintain cleanliness of the laundry are
Train| develop| and appraise the laundry tea
Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Event
Carry out stock takes
Ensure par stocks are maintained
Take receipt of stock and ensure safe storage
Manage customer service issues quickly and effectively
Oversee the issuing of linen via a requisition system
Ensure team members adhere to all Health and Safety Regulations
Carry out any other reasonable task set by the hotel|s management
What are we looking for?
A Laundry Supervisor serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:
Good organisational and planning skills
Good communication skills
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Previous hotel or leisure sector experience
Previous experience at Supervisory level
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!