Job Number 190010X0
Job Category Housekeeping & Laundry
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes JW Marriott .
JW Marriott is part of Marriott International|s luxury portfolio and consists
of more than 80 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you’re happy| our guests will be happy. It’s as simple as that. Our hotels
offer a work experience unlike any other| where you’ll be part of a community
and enjoy a true camaraderie with a diverse group of co-workers. JW creates
opportunities for training| development| recognition and most importantly| a
place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our
associates. That’s The JW Treatment™.
Ensure proper cleaning of linen| terry and guest clothing items and uniforms.
To obtained the highest possible and balanced Brand Standard audit
certification and departmental productivity.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Hotel Dubai
Number of Direct Reports – 0
Titles of Direct Reports – n/a
Worked in a laundry before
Skills and Knowledge
Good oral and written communication skills in English
Able to get on well with people from many different backgrounds
Able to work under pressure at times
Ability to be versatile
Able to do shift work
Has knowledge of different chemicals and fabrics
Balanced Scorecard Results: Implements strategies and executes activities to
drive and continuously improve financial results| guest satisfaction| and
human capital index and market share.
Ensuring his/her uniform and name tag are worn as per hotel standard.
Proper sorting and tagging of guest clothes
Using equipment – Flat presser| washing machine| dryers and dry clean machine
Wash and dry guest clothes
Pressing of guest clothes
Folding of guest clothes
Using correct chemicals
Delivering of guest clothes to guest rooms
Attending daily briefings and departmental meetings
Maintaining the cleanliness of work area
Arranging and organizing the laundry and linen store rooms
Inspect cleanliness of articles removed from the washer| dryer| or dry cleaning machines and place in clean linen carts.
Set dryers to designated times and temperatures based on fabrics contained in load.
Remove articles from dryer when cycle is complete.
Remove lint and debris from dryer screens| dry cleaning filters| and drain trap after each load.
Fold cleaned articles into designated size| either by hand or using folding machine.
Operate washing and dry cleaning machinery in accordance with company standards.
To be aware of Health and safety regulations
Any other relevant task
Safety and Security
Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals| fertilizer| pesticides| blood borne pathogens| etc.| including using Material Safety Data Sheets (MSDS).
Use proper equipment| wear appropriate personal protective clothing (PPE)| and employ correct
Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).
Complete appropriate safety training and certifications to perform work tasks.
Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Actively listen and respond positively to guest questions| concerns| and
requests using brand or property specific process (e.g.| LEARN| JW Symphony of
Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.
Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.
Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.