IT Coordinator – Sheraton Mall of the Emirates Hotel – Dubai


Job Number 19147518
Job Category Information Technology
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Follow all company policies and procedures; protect company assets. Address
guests| service needs. Exchange information with other employees using
electronic devices. Develop and maintain positive working relationships with
others. Communicate with other IS personnel to troubleshoot and resolve
technical problems or issues related to computer software and systems|
internet access| hardware and peripheral equipment. Refer major problems or
defective products to vendors/technicians. Respond to program error messages
by finding and correcting problems or terminating the program. Enter commands
and activate controls on computer and peripheral equipment. Inspect| test| and
diagnose computer equipment and systems. Maintain inventory of all technology
devices. Maintain computer networks| support server system(s)| and supporting
software. Provide network communications support. Maintain and upgrade
hardware| software and website technical architecture related to hardware and
telecommunication connectivity. Perform system backups. Provide end-user
support. Manage user accounts| including set up| removal| and resetting
passwords in order to ensure confidentiality and proper use. Install|
configure| and modify workstations. Modify workstations| including set up of
cables| desktop computers| laptops| docking stations| and printers. Read
technical manuals| confer with users| or conduct computer diagnostics to
investigate and resolve problems or to provide technical assistance and
support. Secure all backup tapes and computer/telephone rooms. Educate users
regarding procedures for securing Personal Identifiable Information (PII).
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.