Housekeeping Supervisor – JW Marriott Marquis Hotel Dubai – Dubai


Job Number 18003JLA
Job Category Housekeeping & Laundry
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

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Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.


To ensure the maximum comfort to the guest’s stay| by maintaining and
supervise an efficient cleaning and servicing operation to bedrooms|
bathrooms| corridors and service areas; to make sure that the Public Areas are
maintained to the Hotel standard; to carry out and supervise the training of
all associates to encourage their growth; to help the Housekeeping Leadership
Team to manage the department in the most cost-effective way in line with
agreed budgets and Company policies _._


A Full Time position based at JW Marriott Marquis Dubai.

Number of Direct Reports – Variable

Titles of Direct Reports – Housekeeping Shift Leader| Special Projects & General Cleaning Attendant| HK Coordinator| HK Room Attendant| HK Room Attendant – Self Inspector| HK Coordinator – Admin Support| HK Intern| Laundry Supervisor| Laundry Shift Leader| Laundry Valet – Linen Attendant| Uniform Room Attendant| Tailor



Housekeeping leadership work experience (Team Leader| Shift Leader or equal positions) for a minimum of 2 years

Skills and Knowledge

Strong Communication skills in English (verbal| listening| writing)

An effective Team Player in a team based environment

Effective time management skills.


Pro-active and reliable

Able to work alone and within a team

Able to do shift work

Education or Certification

Good level of English essential


_The following are specific responsibilities and contributions critical to the
successful performance of the position:_


1. To be able to conduct departmental opening up / closing down procedures
according to shift allocation. When necessary

2. To supervise the work of the room attendants and all supervisors providing
assistance and support and taking corrective measures should the standard of
work deviate from the set standards.

3. To ensure any V.I.P or special requirements are provided and are ready for
guests on arrival. To check all V.I.P Bedrooms.

4. To check public areas and to offer help where needed| to make sure that
the cleaning is to the hotel standard.

5. To assist with the deep cleaning of public areas and to help in the floor

6. To help to oversee with the Supervisors the coordination of training and
orientation on all housekeeping associates| Maintaining training records|
Training focus sheets and updating accordingly and assisting in the measure of
the hotel standards.

7. To attend or hold training sessions when required

8. To assist with standard bedroom checks at all levels including team

9. To carry out Brand Standard checks within the department

10. To provide assistance| support and training to all levels of Housekeeping
team taking corrective measures should the standard of work deviate from the
hotel standards.

11. To assist with all team members 1on1 meetings and staff appraisals

12. To assist in building and maintaining an efficient team of staff by
taking an active interests in their welfare health safety training and

13. To assist in maintaining discipline within department.

14. To assist in the stock taking of all linen and equipment etc. at regular
intervals| preparing the results highlighting any shortages or surpluses and
undertaking remedial action where appropriate

15. To assist in monitoring departmental costs whilst using resource
effectively and economically to ensure expenses are kept to a minimum.

16. To liaise with the maintenance department regularly to ensure that all
faults| defects and minor paint repairs are carried out promptly and report
more major difficulties to the Chief Engineer| immediately.

17. To assist organize and supervise deep-cleaning and special cleaning
Curtains| Carpets of all areas under jurisdiction as required| to maintain the
very highest of standard.

18. To be aware of the work specification of all outside contractors and to
liaise with contracting companies as required.

19. To assist in the selection of equipment| products and services as

20. To assist and advise on the installation or changing departmental systems
or procedures and to ensure all departmental practices and procedures to be
confident in their implementation.

21. To assist with the recruitment and section of department employees.

22. To assist in the preparation of weekly Rotas and wages (Forecast| actual)

23. To assist the office coordinator to ensure cost effective staffing levels
and usage of supplies| and to be fully conversant with relevant accounting
procedures and records keeping

24. To ensure all requests from guests are carried out.

25. To be fully conversant with standard cleaning procedures and the correct
usage and dosage of each cleaning chemical. To be aware of and adhere to the
health and safety Regulations and to ensure that these are complied with at
all times.

26. To be aware of all current Company and Departmental Policies and
Procedures| ensuring these are adhered to at all times.

27. To attend all Statutory Training| Job Training Sessions and Communication

28. To provide a high level of customer care| anticipating any potential
areas for guests dissatisfaction and taking appropriate action to prevent this

29. To ensure any guest complaints are investigated and rectified to the
guest’s satisfaction immediately. Any serious complaints should be referred to
Executive Housekeeper/ Director of Services for his or her attention.

30. To maintain a cheerful and polite Attitude to our guests and colleagues
at all times and to use the guests name if known.

31. To ensure all departmental practices| policies and procedures to be
confident in their implementation and assist in the necessary modification of
any as requested

32. To ensure that all room attendants hand over all lost property as soon as
it is found and that it is recorded according to the hotel standard

33. Attends meetings and training sessions/ courses that may be beneficial to
you and your department on request from your line manager.

34. To take correct action in the event of a fire. Demonstrates a working
knowledge of fire prevention and to ensure that staff follow the hotel
evacuation procedures up on hearing the alarm

35. Familiarizes yourself with your departmental service performance &
product standards and to be able to demonstrate their application

36. Have a good knowledge of all hotel facilities and be able to answer guest
questions in a quick| polite and helpful manner.

37. Follows all procedures set up for the protection of the environment
within the hotel and grounds.

38. To relive the Office coordinator and Floor supervisor whenever is needed

39. To carry out any other reasonable requests made by the Executive
Housekeeper/ Director of Services or Hotel Management

40. To relive the Office coordinator and Floor supervisor whenever is needed


Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.


Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.