Housekeeping Supervisor – Fujairah Rotana Resort & Spa – Al Aqah Beach – Fujairah

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JOB REF: 3901530
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Housekeeping
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Housekeeping Supervisor you are responsible to supervise the team of
Housekeeping Attendants towards achieving the operational objectives while
ensuring that the standards of cleanliness and maintenance of the hotel meet
the requirements specified and your role will include key responsibilities
such as:
– Prepare and delegate daily tasks to Housekeeping Attendants and provid

Houskeeping Attendants with necessary resources such as keys and supplies t

ensure efficient service on the floors

– Handle Guest requests and complaints with care and follow up effectively to
enhance Guest satisfaction

– Inspect Guest rooms to ensure cleanliness and compliance to the Leading
Quality Assurance standards of the Hotel

– Monitor room status i.e VIP/DND etc and effectively communicate room status
and release rooms to the Front Office Department to maintain a efficient
operation

– Report damaged items in the room and broken equipment to the Engineering
Department as well as any lost and found items by following the set procedures

– Order Housekeeping supplies on time and ensure inventory procedures are
followed to maintain sufficient stock levels for the operational demands

– Evaluate Housekeeping Attendant performance throughout the year and provide
effective feedback when needed. Report any performance issues to the Assistant
Housekeeper/ Assistant Director of Housekeeping

– Train Room Attendants on Standards of Performance (SOPs) to maintain the
desired level of performance and Leading Quality Assurance standards

We are currently seeking for passionate and dynamic guest focused Housekeeping
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Housekeeping Supervisor you are responsible to supervise the team of
Housekeeping Attendants towards achieving the operational objectives while
ensuring that the standards of cleanliness and maintenance of the hotel meet
the requirements specified and your role will include key responsibilities
such as:

– Prepare and delegate daily tasks to Housekeeping Attendants and provide
Houskeeping Attendants with necessary resources such as keys and supplies to
ensure efficient service on the floors

– Handle Guest requests and complaints with care and follow up effectively to
enhance Guest satisfaction

– Inspect Guest rooms to ensure cleanliness and compliance to the Leading
Quality Assurance standards of the Hotel

– Monitor room status i.e VIP/DND etc and effectively communicate room status
and release rooms to the Front Office Department to maintain a efficient
operation

– Report damaged items in the room and broken equipment to the Engineering
Department as well as any lost and found items by following the set procedures

– Order Housekeeping supplies on time and ensure inventory procedures are
followed to maintain sufficient stock levels for the operational demands

– Evaluate Housekeeping Attendant performance throughout the year and provide
effective feedback when needed. Report any performance issues to the Assistant
Housekeeper/ Assistant Director of Housekeeping

– Train Room Attendants on Standards of Performance (SOPs) to maintain the
desired level of performance and Leading Quality Assurance standards

Education- Qualifications & Experiences

You should ideally have a diploma or vocational training hospitality with
previous minor supervisory experiences within the Housekeeping Department of a
hotel. Good command of written and spoken English communication skills- along
with strong interpersonal and problem solving abilities are essentials.
Computer literacy and previous experiences with Opera are an advantage.