Housekeeping Order Taker – the Waldorf Astoria Dubai International Financial Centre


As a Housekeeping – Order Taker for the Waldorf Astoria Dubai International
Financial Centre| you would be responsible for answering all telephones|
dispatches via 2-way communication system and generates computerized reports
to ensure department compliance with service standards.
What will I be doing?
As a Housekeeping – Order Taker for the Waldorf Astoria Dubai International
Financial Centre| you will be responsible for performing the following tasks
to the highest standards:
Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
Maintain the computerized Work Order System. This requires logging and recording all service requests| implementation| distribution| and closing of all Work Orders
Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
Responds to all emergency call which includes monitoring the alarm syste

Dispatching and directing the proper crafts to the location| notifying other departments and the alarm-company of the situatio

Coordinate and control all office traffi

Present a positive| professional| and courteous image| to ensure guest satisfactio

Maintain the brand|s high quality standards
Ability to remain calm and perform all essential functions during emergency situations
Maintain control of Guest Supplies| prepare the needed supplies for requisitions and handle lost and found

What are we looking for?

A Housekeeping – Order Taker for the Waldorf Astoria Dubai International
Financial Centre is always working on behalf of our Guests and working with
other Team Members. To successfully fill this role| you should maintain the
attitude| behaviours| skills| and values that follow:

Experience in similar role
Excellent communication skills including phone and email communication
Positive attitude
Organized with the ability to multitask
Very good knowledge of computer systems and administrative tasks

Prior customer service/administrative support or
Previous experience within the housekeeping department

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience within a luxury environment
Hotel experience

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!