What will I be doing?
As a Housekeeping Administrator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Team Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage the Housekeeping office
Receive all incoming calls and respond accordingly
Allocate room and task lists to team members
Ensure keys are issued in line with security procedures
Log and store all lost property after each shift; send lost property to guests in line with procedures
Manage guest requests and enquiries immediately
Ensure all relevant guest information is communicated to Housekeepers
Carry out administrative and IT duties
Organise and control extra duties and special tasks
Report all necessary maintenance daily and log all jobs
Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
Ensure that communication has been clear and consistent to all shifts
Control staff dry cleaning and guest laundry in and out of the department
Update system regularly to give maximum room return to the hotel/s active inventory
Handle emergencies if and when they occur in the department
Ensure all team members adhere to Health and Safety Regulations
Carry out any other reasonable task set by the Hotel’s Management
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Excellent organisational and planning skills
Accountable and resilient
Good communication and telephone skills
Ability to work under pressure
Ability to work alone and in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous hotel housekeeping experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!