A Hostess is responsible for make the guest feel at home by extending a warm
welcome| assisting the guests to sit and later give them a warm send off. To
assist in all ways to provide the highest degree of guest satisfaction.
What will I be doing?
As a Hostess| you are responsible for serving guests in a friendly| timely|
and efficient manner to deliver an excellent Guest and Member experience. A
Hostess will also be required to have extensive knowledge of menu offerings.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Manage guest queries in a friendly| timely| and efficient manner
Ensure knowledge of menu and all products
Follow correct reporting procedures if faced with issues
Practice Hilton Grooming standards including uniform dress code| cleanliness and personal hygiene
Assists callers courteously and promptly| taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
Has a good knowledge of the restaurant|s sitting arrangements
Comply with hotel security| fire regulations and all health and safety legislation