A Head Waiter/Waitress is responsible for supervising operations of Food and
Beverage outlets to deliver an excellent Guest and Member experience while
working with the team to ensure departmental targets are met.
What will I be doing?
As a Head Waiter/Waitress | you are responsible for supervising operations of
Food and Beverage outlets to deliver an excellent Guest and Member experience.
A Head Waiter/Waitress will also be required to communicate and delegate tasks
to the team to ensure departmental targets are achieved. Specifically| you
will be responsible for performing the following tasks to the highest
Supervise Food and Beverage Outlet operations
Communicate and delegate tasks to the tea
Ensure compliance of brand standard
Manage guest queries in a timely and efficient manne
Represent needs of the tea
Assist Food and Beverage management with achieving financial targets
Assist Food and Beverage management with training and development of team members
Assist with annual and mid-year appraisals with team members under your responsibility
Comply with hotel security| fire regulations and all health and safety legislation
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Head Waiter/Waitress serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
Previous Food and Beverage experience
Committed to delivering high levels of customer service
Good communication skills
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Previous experience in hotel industry
Previous experience in supervising and/or delegation
Willingness to develop team members and self
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!