JOB DESCRIPTION
REF: HOT09SO9
A Head Waiter/ess at Waldorf Astoria Dubai International Financial Centre is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.
What will I be doing?
As a Head Waiter/ess at Waldorf Astoria Dubai International Financial Centre, you are responsible for smooth running of service, supervise waiters, runners and provide assistance to junior and senior management. Have excellent knowledge of service so able to ensure and provide high quality customer service. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage guest queries in a friendly, timely, and efficient manner and ensure high quality service at all time
Ensure that service is up to Bull Bear Standards
Ensure knowledge of menu, ask for allergies when taking order and introduce dishes when served to guests
Ensure mis-en-place is well stocked at all floor stations
Follow correct reporting procedures if faced with issues
Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
Clean table, replace plates and silverware whenever needed
Keep friendly and engaging atmosphere at all time
If any enquiry for booking communicate with reception
Communicate with runners and manager in charge all time
Guide and help runners, waiters who is working within your section
Practice the true Waldorf Astoria Grooming standards including uniform dress code, cleanliness and personal hygiene
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own and in team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Good Food and Beverage product knowledge.
A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required.
A good knowledge of all hard liquor, wines, mixes/cocktails.
Minimum of 2 Years’ experience in a luxury fast paced establishment.