A Head Hostess is responsible for make the guest feel at home by extending a
warm welcome| assisting the guests to sit and later give them a warm send off.
To assist in all ways to provide the highest degree of guest satisfaction.
What will I be doing?
As a Head Hostess| you are responsible for serving guests in a friendly|
timely| and efficient manner to deliver an excellent Guest and Member
experience. A Hostess will also be required to have extensive knowledge of
menu offerings. Specifically| you will be responsible for performing the
following tasks to the highest standards:
Manage guest queries in a friendly| timely| and efficient manner
Ensure knowledge of menu and all products
Follow correct reporting procedures if faced with issue
Practice Hilton Grooming standards including uniform dress code| cleanliness and personal hygien
Assists callers courteously and promptly| taking messages as necessary which are legible and accurate passing them on to the appropriate person without dela
Has a good knowledge of the restaurant|s sitting arrangement
Comply with hotel security| fire regulations and all health and safety legislation
What are we looking for?
A Head Hostess serving Hilton brands is always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:
Good communication skills (oral and Written)
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Degree in relevant area
Experience in Food and Beverage department and/or industry
Previous experience of cash handling
Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!