A Head Bartender withWaldorf Astoria Hotels and Resorts manages the bar
service to offer a highquality| efficient beverage service that adds to a
superior guest experienceand is in accordance with licensing regulations
associated with alcoholicbeverages.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels &Resorts
reflect the culture and history of their extraordinary locations| aswell as
fresh| modern expressions of Waldorf Astoria|s rich legacy. WaldorfAstoria
provides guests the exceptional environment and the personalizedattention of
true Waldorf service that creates a singular experience.
If you understand the value of personalized attention and know how totreat
even the most extraordinarily different experiences with the same richlevel o
guest service| you may be just the person we are looking for towork as a tea
member with Waldorf Astoria Hotels & Resorts. Because it|swith Waldorf Astori
Hotels & Resorts where we promise our guests a singlerich experience at ever
extraordinary place they visit.
What will I be doing?
As a Head Bartender| you will managethe bar service to offer a high quality|
efficient beverage service that addsto a superior guest experience and is in
accordance with licensing regulationsassociated with alcoholic beverages.
Specifically| you will be responsible forperforming the following tasks to the
Maintain an effective bar service with an emphasis on high quality| efficient service.
Check that guest service standards are set| implemented and monitored| and continuously evaluated
Set-up of the outlet in accordance with the pre-determined standards of the operation
Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
Demonstrate a perfect knowledge of all beverages served in the bar| how beverages are prepared (to recipe) and presented| and how bar personnel are trained to possess this knowledge and the application of it
Ensure compliance with and the proper training of team members so that all company Health & Safety| fire regulations and procedures are understand and applied
Ensure all team members are impeccably presented and adhere to the correct uniform standards
Evaluate the performance of the team ensuring the highest standards of service are given at all times
Ensure all team members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner.
Ensure all staff members have a Personal Development Plan that details and actively encourages use of Success Factors and the hotel training calendar
Maximise revenue and increase average spend per person through upselling| high customer service standards| effective training and motivational techniques
Work with F&B Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
Meet or exceed the monthly beverage profit margin target
What are we looking for?
A Head Bartender servingWaldorf Astoria Hotels & Resorts is always working on
behalf of our guestsand working with other team members. To successfully fill
this role| you shouldmaintain the attitude| behaviours| skills| and values
Guest service experience in a managerial role
Strong beverage knowledge
A warm personality| attentive and smartly presentable
An ability to listen and respond to guest needs
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
Flexiblility to respond to a range of different work situations
It would be advantageous in thisposition for you to demonstrate the following
capabilities and distinctions:
Luxury hospitality experience in a similar role
Passion for delivering exceptional levels of guest service
IT proficiency is an advantage
What will it be like to work forWaldorf Astoria Hotels & Resorts?
WaldorfAstoria provides guests the exceptional environment and the
personalisedattention of True Waldorf Service that creates a singular
experience. If youunderstand the value of personalised attention and know how
to treat even themost extraordinarily different experiences with the same rich
level of customerservice| you may just be the person we are looking for!