Guest Service Agent wanted by MOVENPICK hotel – Jumeirah DUBAI

movenpick hotel Dubai


movenpick hotel Dubai
movenpick hotel Dubai

Key Responsibilities:

Register and process check in for all arrivals.
Handle guest check outs efficiently and professionally.
Update guest information into the computer after a complete check in.
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Check and convey message, mail and package to Guests.
Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
Handle safe deposit boxes in a accordance with the OSM (Operating Standards Manual).
Report any unusual occurrences or requested to manager.
Be aware of the hotel accident Prevention Policies.
Ensure the cleanliness and neatness of front office area.

Key Requirements:
You will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge.
You will possess 1+ years in a similar position in a 4* Or 5* property.
You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.
Excellent communication skills in written and spoken English and Arabic is a must.
Are you interested? Please apply online and send us your application documents including the earliest possible start date, your salary expectations.

We look forward receiving your application!

For additional information please contact:

Shirley Tan
Human Resources Coordinator
Movenpick Hotel Jumeirah Beach