Guest Service Agent – the Waldorf Astoria Dubai International Financial Centre


A Guest Service Agent for the Waldorf Astoria Dubai International Financial
Centre| welcomes Guests| assists with arrival and departure procedures| offers
current information to Guests as requested| and manages incoming requests from
the hotel communications systems (telephone| email| etc).
What will I be doing?
As a Guest Service Agent for the Waldorf Astoria Dubai International Financial
Centre| you will serve on the Guest Services and Front Office Teams to meet
Guest needs upon arrival and departure and to provide a comfortable stay for
Guests by accommodating requests for information and offering Guest assistance
as required. A Guest Service Agent will complete the following tasks:
Welcome and fulfill the check-in process for Guests and group arrivals
Complete the check-out process for departing guests using the hotel system

Manage| effectively and efficiently| Guest requests| inquiries| and complaint

Maintain current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special event

Maximize sales revenues through up-selling and marketing program

Perform general incoming communication duties| including taking reservations via telephone and electronic registration systems

What are we looking for?

Guest Relation Agents for the Waldorf Astoria Dubai International Financial
Centre are always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Front Office/Concierge experience in the hotel| leisure| and/or entertainment sectors
Calm| efficient| and organized with great attention to detail
Excellent personal presentation and manners
Excellent communication skills
High attention to detail

A passion for delivering exceptional levels of Guest service
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service

It would be advantageous for the role if you fulfill below requirements:

OnQ experience
Previous experience with the check-in/out process

Additional language spoken
Previous experience within a luxury environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!