Groups & Events Sales Specialist – Sheraton Dubai Creek Hotel & Towers


Job Number 19000IE2
Job Category Food and Beverage & Culinary
Location Sheraton Dubai Creek Hotel & Towers| Dubai| United Arab
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Oversee all on-site details for executing group events| develop and follow
checklist/itinerary| and troubleshoot event problems. Serve as liaison and
contact person for coordinating details of events with clients| outside
vendors| meeting planners| and others involved in events. Design| confirm| and
communicate room layouts and set-up requirements for special events. Enter and
retrieve information contained in computer databases using a keyboard| mouse|
or trackball to update records| files| and reservations. Transmit information
or documents using computer| mail| or facsimile machine. Operate standard
office equipment other than computers. Prepare weekly departmental payroll
paperwork. Assist management in hiring| training| scheduling| evaluating|
counseling| disciplining| and motivating and coaching employees; and serve as
a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process.


Education| Experience and Skills

Good system knowledge (Preferably Marriott systems background)

Excellent and efficient in Events managements and planning

Very good ability in business conversion

Fluency in English both oral and written

Able to multi task

Ability to communicate customer needs and resolve complaints independently

Strong interpersonal skills| detailed| focused and guest oriented

Excellent selling| negotiation and communication skills

Degree-level qualification

Previous experience in Groups & Events and local UAE experience

Minimum 2 years’ experience in 5 star hotel preferably International chains

Follow all company and safety and security policies and procedures| report
accidents and injuries| and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional| maintain
confidentiality of proprietary information| protect company assets| and
visually inspect tools| equipment| or machines. Welcome and acknowledge all
guests according to company standards| anticipate and address guests| service
needs| and thank guests with genuine appreciation. Speak with others using
clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 50
pounds without assistance. Perform other reasonable job duties as requested by