Job Number 19093672
Job Category Sales and Marketing
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.
Responsible for responding to all Group and Event enquiries in order to maximize revenue & utilization of meeting space| working to ensure| at a minimum| delivery of budgeted revenues.
Manage and convert all business| including contracting| prior to hand over to Event Planning team| in addition to managing group room and function diary inventory.
It is not the intent of this job description to cover all aspects of the
position but to highlight the most important areas of responsibility.
Ensure knowledge and understanding of Opera and adhere to standards.
Develop a good knowledge of Opera Sales & Catering & PMS systems in order to be competent in checking bedroom availability.
Ensure that all group enquiries are entered into and reviewed on GET Tool/Opera in order to review suitability of business.
Ensure the standard template of responses is used and that enquiry handling follows the Group/Event Enquiry handling guidelines.
Ensure correct application of enquiry form procedure. Timeline for response back to client is defined by client expectations| which will vary for each request and must be confirmed with client at time of enquiry (Standard response time is within 24 hours of receiving enquiry).
Ensure to use e-proposal for majority of proposals.
Identify operational limitations and sell only what we advertise and can effectively manage operationally.
Traces to be set for every enquiry after a maximum of 24 hours & ensure trace report is completed on a daily basis.
Compile Contracts for all Group and Events associated business for authorised Hotel signatory.
Ensure that a copy of the proposal| contract and TLPE analysis are attached to the Business Block for future reference.
Actively use MIleads as a means of referral| achieving agreed targets & work to exceed pre-set targets.
Actively use Marriott Bonvoy as appropriate & acquire full knowledgeable understanding of the program.
Working closely with the Sales Manager to achieve personal revenue goals and budgeted goals of the property.
Proactively manage the Wedding to ensure maximum yield in rooms and banqueting revenue in line with budgetary objectives.
Maintain valid call objectives and relevant action plans for wedding segment| and ensure all follow-up is executed in a timely manner.
Communicate client requirements in a timely and accurate manner to all internal departments as required| ensuring delivery of superior guest service.
Assemble and distribute consistent| concise group resumes and banquet event orders that clearly represent every requirement for all departments.
Work closely with the client and key hotel departments throughout the duration of their event| being available to assist them at the appropriate times.
Responsible for the successful outcome of assigned events from pre-arrival through to post-departure.
Attend and Chair Pre-Event Meetings and Menu Tastings as required.
Work closely with Director of Revenue to ensure guestroom rate integrity.
Work closely with the culinary team in the creation of new theme menus| special events and service standards.
Ensure hotel costs are effectively controlled.
Work closely with the Banquet department to ensure all contractual terms agreed upon are carried out (including the management of Guest Room Attrition and follow-up on Deposit Schedule).
Maintain the integrity of Opera Sales & Catering at all times.
Maintain files| records and reporting as it pertains to: budgets| contacts| planning activities| time lines| contracts| purchase orders and post meeting notes.
Conduct Property Site Visits in line with resort guidelines.