Front Office – Telephone Operator – Beach Rotana – Abu Dhabi

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JOB REF: 3869075
JOB DESCRIPTIONa Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
Guests| ensuring their stay will become a memorable experience.
General Duties and Responsibilities:
__Receive each Guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth
service delivery
Handle every query in a polite and courteous manner and exceed guest
expectations
Ensure guests are greeted by name upon calling and as per the Rotana standards

Maintain an up to date knowledge of the Hotel and local services

Maintain an awareness of Guest profile through the Opera Property Management
Software

Complete management’s long distance call vouchers and record them on the
traffic sheet

Maintain the Guest wake up call sheet and deliver calls accordingly on time
and as per Rotana standards

Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls

Pick up passport copies at the designated area

File all passport copies per day and hand it over to the concierge

Work with computer and scanner to send all the necessary information

Maintain a systematic and organized filing system and regularly check| update
and reorganize cabinets when required

Develop of thorough knowledge of room rates| room locations and type of rooms

Attend daily briefing and provide feedback on the shift’s occurrences

Take messages for guests and colleagues as per Rotana standards

Environment| Health & Safety Responsibilities:

To comply with all policies and procedures of EHS manual.

Adopt work practices that support EHS programs.

Take reasonable care not only for the safety of his/her own health but also
for the safety of other people who may be affected by their conduct in the
work place.

Look for guidance for all new or modified work procedures.

Make sure to report immediately any hazardous conditions| near misses and
injuries to the supervisor.

Must not intentionally place at risk the health or safety of any person in the
workplace.

Must be involved in training and other environment| health and safety
activities where required.

Handle / use all provided resources| facility and tools in a safe manner.

Wear personal protective equipment as provided and instructed.

Ensure to use equipment in compliance with appropriate guidance without
intentional interference or misuse.

We are currently looking for young| dynamic| self motivated Front Office
professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
Guests| ensuring their stay will become a memorable experience.

General Duties and Responsibilities:

__Receive each Guest call in a professional and friendly manner

Maintain effective communication with all related department to ensure smooth
service delivery

Handle every query in a polite and courteous manner and exceed guest
expectations

Ensure guests are greeted by name upon calling and as per the Rotana standards

Maintain an up to date knowledge of the Hotel and local services

Maintain an awareness of Guest profile through the Opera Property Management
Software

Complete management’s long distance call vouchers and record them on the
traffic sheet

Maintain the Guest wake up call sheet and deliver calls accordingly on time
and as per Rotana standards

Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls

Pick up passport copies at the designated area

File all passport copies per day and hand it over to the concierge

Work with computer and scanner to send all the necessary information

Maintain a systematic and organized filing system and regularly check| update
and reorganize cabinets when required

Develop of thorough knowledge of room rates| room locations and type of rooms

Attend daily briefing and provide feedback on the shift’s occurrences

Take messages for guests and colleagues as per Rotana standards

Environment| Health & Safety Responsibilities:

To comply with all policies and procedures of EHS manual.

Adopt work practices that support EHS programs.

Take reasonable care not only for the safety of his/her own health but also
for the safety of other people who may be affected by their conduct in the
work place.

Look for guidance for all new or modified work procedures.

Make sure to report immediately any hazardous conditions| near misses and
injuries to the supervisor.

Must not intentionally place at risk the health or safety of any person in the
workplace.

Must be involved in training and other environment| health and safety
activities where required.

Handle / use all provided resources| facility and tools in a safe manner.

Wear personal protective equipment as provided and instructed.

Ensure to use equipment in compliance with appropriate guidance without
intentional interference or misuse.

Education| Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with
similar previous work experiences. Excellent written and verbal English
communication skills along with strong voice modulation abilities are
essentials. Computer literate and previous experiences with Opera are an
advantage.