Front Office Team Leader – LM – Le Meridien Mina Seyahi Beach Resort & Marina – Jumeirah Beach – Al Sufouh Rd


Job Number 19157432
Job Category Rooms and Guest Services Operations
Location Le Meridien Mina Seyahi Beach Resort & Marina| Jumeirah Beach –
Al Sufouh Rd| Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your

The Front Office Department is responsible in ensuring that guests are
provided with an excellent welcoming service as well as making sure that
guests will have a smooth check-in| uncompromising stay| and check out
experience. This department will also help in up selling of rooms and gives an
inside of the best places to visit in town.

_Job responsibilities will include| but not limited to the following:_

Prepare documentation for daily business

Ensure prompt| efficient and courteous reception of guests

Record and administer arrivals and departures

Assist in training new staff members| coach them and monitor their performance

Ensure the desk is covered at all times| allocating meal breaks sensibly

Full awareness of current daily status of Hotel

Ensure smooth hand over to next shift

Thoroughly conversant with all room types| décor and outlook

Communication and recording of complaints

Be aware of daily functions| events| VIP and group arrivals

To carry out any other duties as required

Ensure full liaison with other members of the team

Strong communication with other departments| especially Reservations and Concierge

Strong relationship with guests and internal customers

Key relationship with Duty Managers| Assistant Managers and Front Office Manager

_To move into this position you should have_

Tenure in current position minimum one year

Hospitality Graduate or equivalent qualification

Minimum 2 years plus experience in front Office role and five years’ experience in five stars property.

Previous Marriott experience is an advantage

Good interpersonal| People management and Leadership skills

Knows Opera well.

Excellent problem solving skills| communication and reporting skills| customer service & people skills and flexible

Attention to details

Friendly & outgoing personality| well presented & groomed| good manners

Must be able to speak| write and converse freely in English

Must be proactive

Smart in appearance and well groomed

Customer service orientated

Planning & organizational skills

Well versed in MS applications| internet| email

Fit to work 3 shifts (morning| afternoon| night) & break shift if required