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Job Number 19157432
Job Category Rooms and Guest Services Operations
Location Le Meridien Mina Seyahi Beach Resort & Marina| Jumeirah Beach –
Al Sufouh Rd| Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
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Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
_www.marriott.com/marriott-brands.mi._ Find Your World.™
Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.
The Front Office Department is responsible in ensuring that guests are
provided with an excellent welcoming service as well as making sure that
guests will have a smooth check-in| uncompromising stay| and check out
experience. This department will also help in up selling of rooms and gives an
inside of the best places to visit in town.
_Job responsibilities will include| but not limited to the following:_
Prepare documentation for daily business
Ensure prompt| efficient and courteous reception of guests
Record and administer arrivals and departures
Assist in training new staff members| coach them and monitor their performance
Ensure the desk is covered at all times| allocating meal breaks sensibly
Full awareness of current daily status of Hotel
Ensure smooth hand over to next shift
Thoroughly conversant with all room types| décor and outlook
Communication and recording of complaints
Be aware of daily functions| events| VIP and group arrivals
To carry out any other duties as required
Ensure full liaison with other members of the team
Strong communication with other departments| especially Reservations and Concierge
Strong relationship with guests and internal customers
Key relationship with Duty Managers| Assistant Managers and Front Office Manager
_To move into this position you should have_
Tenure in current position minimum one year
Hospitality Graduate or equivalent qualification
Minimum 2 years plus experience in front Office role and five years’ experience in five stars property.
Previous Marriott experience is an advantage
Good interpersonal| People management and Leadership skills
Knows Opera well.
Excellent problem solving skills| communication and reporting skills| customer service & people skills and flexible
Attention to details
Friendly & outgoing personality| well presented & groomed| good manners
Must be able to speak| write and converse freely in English
Must be proactive
Smart in appearance and well groomed
Customer service orientated
Planning & organizational skills
Well versed in MS applications| internet| email
Fit to work 3 shifts (morning| afternoon| night) & break shift if required
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