Front Office – Guest Experience Coordinator – Park Rotana – Abu Dhabi

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JOB REF: 3869431
JOB DESCRIPTIONAs a Guest Experience Coordinator you are responsible to facilitate the
guest’s arrival and departure by streamlining the operation and communication
within the Front Office and other departments| ensuring every guest stay will
become a memorable experience whereby your role will include key
responsibilities such as:
• Maintain effective communication with all related departments to ensure a
smooth service delivery
• Deal promptly| efficiently and pleasantly with any queries and resolve guest
complaints that may arise
• Maintain good working relationship with all Front Office colleagues with
particular emphasis on Guest Services and Front Desk
• Ensure that the guest receive the accommodation he / she is expecting
• Coordinate with all Managers and Supervisors of Front Office to ensure that
daily Front Office operations run smoothly
• Coordinate with all other operational departments to ensure all requirements
are communicated effectively and efficiently
• Attend to all guest inquires| that are directed to them| in a professional
and helpful manner
• Ensure all arriving guests rooms are either assigned prior to arrival or are
sufficiently available for the Front Desk to allocate upon arrival
• Maintain an up to date knowledge of all groups in terms of arrival| stay and
departure requirements and communicate this with the department
• Ensure all guest billing is prepared prior to departure to avoid any delays
or discrepancies
• Ensure that rooms control and room revenue controls are in place
• Ensure all accounting auditing practices are in line with company practices
and governmental requirements| check audits and registration cards before
sending them to accounts
• Assist the Guest Service team in the lobby when required
• Know all the emergency procedures and general crisis situation management|
including fire and emergency procedures| procedures of handling of Fire Panel|
ensuring guest and colleagues safety is followed by all team members
• Operate in a safe and environmentally friendly way to protect guests’ and
colleagues’ health and safety| as well as protect and conserve the environment
• Comply with the hotel environmental| health and safety policies and
procedures

We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Guest Experience Coordinator you are responsible to facilitate the
guest’s arrival and departure by streamlining the operation and communication
within the Front Office and other departments| ensuring every guest stay will
become a memorable experience whereby your role will include key
responsibilities such as:

• Maintain effective communication with all related departments to ensure a
smooth service delivery
• Deal promptly| efficiently and pleasantly with any queries and resolve guest
complaints that may arise
• Maintain good working relationship with all Front Office colleagues with
particular emphasis on Guest Services and Front Desk
• Ensure that the guest receive the accommodation he / she is expecting
• Coordinate with all Managers and Supervisors of Front Office to ensure that
daily Front Office operations run smoothly
• Coordinate with all other operational departments to ensure all requirements
are communicated effectively and efficiently
• Attend to all guest inquires| that are directed to them| in a professional
and helpful manner
• Ensure all arriving guests rooms are either assigned prior to arrival or are
sufficiently available for the Front Desk to allocate upon arrival
• Maintain an up to date knowledge of all groups in terms of arrival| stay and
departure requirements and communicate this with the department
• Ensure all guest billing is prepared prior to departure to avoid any delays
or discrepancies
• Ensure that rooms control and room revenue controls are in place
• Ensure all accounting auditing practices are in line with company practices
and governmental requirements| check audits and registration cards before
sending them to accounts
• Assist the Guest Service team in the lobby when required
• Know all the emergency procedures and general crisis situation management|
including fire and emergency procedures| procedures of handling of Fire Panel|
ensuring guest and colleagues safety is followed by all team members
• Operate in a safe and environmentally friendly way to protect guests’ and
colleagues’ health and safety| as well as protect and conserve the environment
• Comply with the hotel environmental| health and safety policies and
procedures

Education| Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous
experiences in the Front Office Department within a hotel. You must also have
fluency in both written and spoken English and an immaculate personal
presentation along with the ability to solve problems effectively. Computer
literate and knowledge of Opera will be highly regarded.