Front Office – Front Desk Agent – Pearl Rotana – Abu Dhabi

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JOB REF: 3869104
JOB DESCRIPTION
As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests| ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:

•Provide prompt| courteous and efficient service to all guest| so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure

•Ensure guests are personally greeted by name| if known and escorted to their
room to make them feel expected and welcomed

•Conduct in room & hotel familiarization and assist guest in hotel activity
enquiries / requests

•Maintain an up to date knowledge of hotel information and local services|
including operating hours| promotions| events| attractions and any allied
information to respond to guest queries

•Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all
laid down systems| policies and procedures

•Process accounts from check-in to check-out| ensuring accurate postings of
all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed

•Demonstrate a complete understanding of the hotel’s policies| procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

We are currently looking for young| dynamic| self motivated Front Office
professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests| ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:

•Provide prompt| courteous and efficient service to all guest| so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure

•Ensure guests are personally greeted by name| if known and escorted to their
room to make them feel expected and welcomed

•Conduct in room & hotel familiarization and assist guest in hotel activity
enquiries / requests

•Maintain an up to date knowledge of hotel information and local services|
including operating hours| promotions| events| attractions and any allied
information to respond to guest queries

•Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all
laid down systems| policies and procedures

•Process accounts from check-in to check-out| ensuring accurate postings of
all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed

•Demonstrate a complete understanding of the hotel’s policies| procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

Education| Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in
the Front Office Department within a hotel. Excellent written and verbal
English communication skills and knowledge in an additional language| along
with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.