A Front Desk Supervisor supervises the activities manages at the hotel front
desk| including check-in/check-out| Guest requests| concierge services and
promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor| you will oversee the front office activities
between the Guest| the hotel| and the various hotel departments. A Front Desk
Supervisor is responsible for supervising the activities that create the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have an current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance| standards| and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests| inquiries| and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service