Job Number 1900016Y
Job Category Rooms and Guest Services Operations
Location Le Méridien Mina Seyahi Beach Resort & Marina| Dubai| United
Arab Emirates VIEW ON MAP
Brand Le Meridien
Position Type Management
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Marriott International is the worlds leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| youll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.
Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubais largest private white sand beach| Le Méridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
The Front Office Department is responsible in ensuring that guests are
provided with an excellent welcoming service as well as making sure that
guests will have a smooth check-in| uncompromising stay| and check out
experience. This department will also help in up selling of rooms and gives an
inside of the best places to visit in town.
Be the |face| of the hotel! Create a great first impression as you greet
and welcome guests upon _arrival and allow them to leave with a smile as you
wish them a fond farewell_
_Your job responsibilities will include| but not limited to the
To effectively implement the Rooms Department objectives such as guest service/ satisfaction targets (guestVoice)| financial targets| revenues and profits.
To provide an inspiring example of Rooms citizenship| responsibility and resourcefulness by asserting| protecting and demonstrating the core values of Le Meridien commitment to excellence.
Ensure service standards are consistently reviewed and monitored| and in
compliance with Le Meridien brand standards.
Implement strategies aimed at cost minimisation| productivity maximisation without reduction of consistency and Quality Standards.
Provide a professional| advisory and executive support service to the Complex Director of Rooms to assist in meeting the strategic goals of the rooms division.
Monitor and review Quality Standards for the department.
Ensure operation runs within out looked financial framework.
Monitor guest questionnaires and Guest Voice results to identify shortfalls and remedy service issues.
Attend promptly to all guest complaints and requests and resolve them efficiently
Maintain all Front Office| Guest Service records.
Prepare management and supervisory rosters and review and approve weekly roster for Front Office
Complete and update annually Standards and Procedures for the Front Office.
Participate in the preparation of the Strategic Business and Operating Plans.
Conduct duties in a courteous| safe and efficient manner| in accordance with Le Meridien Mina Seyahi policies and procedures| ensuring that the highest level of service and communication is maintained.
Looking constantly for ideas to improve the guest arrival/departure experience and the work conditions of the Front Office team.
Leading the team in achieving the SPG enrolment goals being the SPG Champion.
Ensure the TSA upselling goals are met monitoring them in a daily basis.
Conduct regular staff meetings to keep all associates informed and motivated.
Ensure compliance with legislated health and safety requirements within the workplace.
Actively promote a work environment| which cares for guests and associates alike.
Report on changes in standards and on performance against standards.
Effectively communicate and enforce company rules and regulations.
_To move into this position you should have_
Experience with Opera PMS highly regarded
2 years experience as Front Office Manager
5 Star hotel experience
Middle East experience preferred
Additional language preferred
High level of IT understanding.
Ability to use Microsoft package efficiently
Excellent written and verbal communication skills.
Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
Ability to identify and delegate tasks effectively.
Excellent organisational and time management skills.