Front Desk Agent – JW Marriott Marquis Hotel Dubai

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Job Number 1900089U
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Count float at
the beginning and end of shift. Balance and drop receipts according to
accounting specifications.

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SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Hotel experience is desirable but not essential
Previous experience working within a similar role in a 5star environment preferred

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
Outgoing personality and outstanding guest service skills.
Knowledge of local area| local attractions| entertainment and landmarks
Knowledge of hotel room types| layouts and features
Ability to use Opera| Micros & MARSHA System and other operating systems
Knowledge of Guest Response Tracking Software / Guestware
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Be knowledgeable about daily hotel operations| check daily event sheet| bulletin boards and be up to date with all changes| new procedure and events.
Have knowledge of hotel rates| package and discounts.
Attend the shift briefing| daily 15 minutes training and front office monthly meeting.
To ensure a quick| efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards
Assign rooms| accommodating special requests whenever possible
To understand the correct reservation procedures and to take any reservations if required
Be flexible according to the business needs.
Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
Be knowledgeable and promote the Marriott rewards program.
Keep yourself informed with all VIP arrivals.
Be flexible in regard to work schedule.
Strive to represent Marriott in the most professional manner at all times.
Ensure that all guests are communicated with the credit policy and procedures upon check-in.
Take initiative through empowerment to ensure complete guest satisfaction.
Be fully aware of safety and emergency procedures.
Handle mail and messages properly and on confidential basis.
Know how to follow all hospitality guidelines and daily service basics.
Ensure that all guest problems are resolved by using “Guest Response Program”
Assist a fellow associates in their Job to ensure that all are done on time.
Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
Have knowledge about the city| the local area and attraction to provide the guests with all requested information.
Report any unusual occurrences or requests to the manager or supervisor on duty.
Be familiar with the AM| PM and night check list to ensure smooth daily operations.
Ability to communicate with all managers| supervisors and fellow associates.
Be aware of the Marriott brand standards and follow the thoroughly.
Ensure that daily banking procedures are followed and performed as per the standards.

OTHER

Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 48 hours per week.