Front Desk Agent – Al Ain Rotana – Al Ain

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JOB REF: 3899245
JOB DESCRIPTION[
We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests- ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:
.Provide prompt- courteous and efficient service to all guest- so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure
.Ensure guests are personally greeted by name- if known and escorted to thei

room to make them feel expected and welcomed

.Conduct in room & hotel familiarization and assist guest in hotel activit

enquiries / requests

.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information to respond to guest queries

.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels

.Accurately administer Front Desk cashiering standards and comply with all
laid down systems- policies and procedures

.Process accounts from check-in to check-out- ensuring accurate postings of
all incidental charges using computerized Front Office systems

.Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed

.Demonstrate a complete understanding of the hotel`s policies- procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests- ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:

.Provide prompt- courteous and efficient service to all guest- so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure

.Ensure guests are personally greeted by name- if known and escorted to their
room to make them feel expected and welcomed

.Conduct in room & hotel familiarization and assist guest in hotel activity
enquiries / requests

.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information to respond to guest queries

.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels

.Accurately administer Front Desk cashiering standards and comply with all
laid down systems- policies and procedures

.Process accounts from check-in to check-out- ensuring accurate postings of
all incidental charges using computerized Front Office systems

.Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed

.Demonstrate a complete understanding of the hotel`s policies- procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

Education- Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in
the Front Office Department within a hotel. Excellent written and verbal
English communication skills and knowledge in an additional language- along
with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.