Events Executive (Events Booking Center) – Lapita – Dubai Parks and Resorts

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Job Number 19000KDE
Job Category Reservations
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

JOB SUMMARY

Manages revenue through increased bookings across all segments of the hotel.
Oversee the efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Communicates booking information to
all relevant departments. Effectively presents and sells all conference and
banqueting products which meet customer needs.

CANDIDATE PROFILE

Experience

Previous experience within a sales administration environment and events planning

Sales and co-ordination experience with relevant comparable market

Strong administrative and interpersonal skills

Understanding of sales data and its use

Proven record of sales achievement

Is proactive

Keyboard skills and computer input

Skills and Knowledge

Good selling skills and understanding of sales processes; can bring a sale to closure

Possesses excellent telephone sales skills

Good customer development and relationship management skills

Knowledge of all Marriott Lodging products| cultures and brand strategies

Basic understanding of need time strategy as developed by Revenue Management

Knowledge of contractual agreements and legal implications

Knowledge of food trends| food and beverage composition and menu planning

Good sales skills to upsell products and services

Ability to manage and balance group and local business

Basic Knowledge of group business

Ability to implement successful sales strategies for multiple properties

Knowledge of operations and associated challenges for all brands

Effective decision making skills

Ability to influence others

Good problem-solving skills

Strong communication skills (verbal| listening| writing)

Strong organization skills

Ability to use standard software applications and hotel systems

Good analytical skills

Good negotiation skills

Strong customer and associate relation skills

Ability to develop and maintain relationships e.g.| associates| customers| vendors

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Convert business through proposal| negotiation and contractual agreement to ensure all revenue potential and targets are achieved.

Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.

Responds to telephone inquires/ requests for group business in the defined timeline.

Create and maintain accurate customer meeting/event records in Marsha/Opera capture feedback and make suggestions for adapting offering.

Suggests positive alternatives through cross-referrals| and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed time lines.

Monitor developments| innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.

Ensure follow up takes place with clients and opportunities are sought for repeat bookings.

Support other hotel associates on their development of sales awareness and selling skills.

Prepares and maintains accurate account information and profiles in Marsha/Opera

Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.

Produces contracts| proposals and other related booking documentation.

Ensure strong knowledge of Conference & Events products and selling strategies.

Utilizes selling skills to book all aspects of meeting in one phone call.

Proficiency in meeting room set-ups| A/V| and other support services

Strong knowledge of all hotels in the selling features| benefits and objectives

Understanding of contract management and legalities.

Maximize revenue by up-selling creative F & B and other event options

Understand need hotels strategy as developed by revenue management

Understand and achievement of team and individual goals

Systems and software knowledge

Perceive the wider impact of issues on the immediate business environment

Communicate the vision in the way that generates excitement| enthusiasm and commitment.

Focus on the customer and find ways to meet| exceed their expectations

Build productive relationships with colleagues both internally and externally

Identify and manage the best resources to effectively deliver project plans.

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