Job Number 19000KDE
Job Category Reservations
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
United Arab Emirates
Brand Autograph Collection Hotels
Position Type Non-Management/Hourly
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Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.
Manages revenue through increased bookings across all segments of the hotel.
Oversee the efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Communicates booking information to
all relevant departments. Effectively presents and sells all conference and
banqueting products which meet customer needs.
Previous experience within a sales administration environment and events planning
Sales and co-ordination experience with relevant comparable market
Strong administrative and interpersonal skills
Understanding of sales data and its use
Proven record of sales achievement
Keyboard skills and computer input
Skills and Knowledge
Good selling skills and understanding of sales processes; can bring a sale to closure
Possesses excellent telephone sales skills
Good customer development and relationship management skills
Knowledge of all Marriott Lodging products| cultures and brand strategies
Basic understanding of need time strategy as developed by Revenue Management
Knowledge of contractual agreements and legal implications
Knowledge of food trends| food and beverage composition and menu planning
Good sales skills to upsell products and services
Ability to manage and balance group and local business
Basic Knowledge of group business
Ability to implement successful sales strategies for multiple properties
Knowledge of operations and associated challenges for all brands
Effective decision making skills
Ability to influence others
Good problem-solving skills
Strong communication skills (verbal| listening| writing)
Strong organization skills
Ability to use standard software applications and hotel systems
Good analytical skills
Good negotiation skills
Strong customer and associate relation skills
Ability to develop and maintain relationships e.g.| associates| customers| vendors
The following are specific responsibilities and contributions critical to the
successful performance of the position:
Convert business through proposal| negotiation and contractual agreement to ensure all revenue potential and targets are achieved.
Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
Responds to telephone inquires/ requests for group business in the defined timeline.
Create and maintain accurate customer meeting/event records in Marsha/Opera capture feedback and make suggestions for adapting offering.
Suggests positive alternatives through cross-referrals| and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed time lines.
Monitor developments| innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.
Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
Support other hotel associates on their development of sales awareness and selling skills.
Prepares and maintains accurate account information and profiles in Marsha/Opera
Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.
Produces contracts| proposals and other related booking documentation.
Ensure strong knowledge of Conference & Events products and selling strategies.
Utilizes selling skills to book all aspects of meeting in one phone call.
Proficiency in meeting room set-ups| A/V| and other support services
Strong knowledge of all hotels in the selling features| benefits and objectives
Understanding of contract management and legalities.
Maximize revenue by up-selling creative F & B and other event options
Understand need hotels strategy as developed by revenue management
Understand and achievement of team and individual goals
Systems and software knowledge
Perceive the wider impact of issues on the immediate business environment
Communicate the vision in the way that generates excitement| enthusiasm and commitment.
Focus on the customer and find ways to meet| exceed their expectations
Build productive relationships with colleagues both internally and externally
Identify and manage the best resources to effectively deliver project plans.