Job Number 19098802
Job Category Engineering and Facilities
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
Provide senior leadership to manage the functionality and safety of the hotel
facility| including the physical building/s| mechanical equipment| electrical
system/s| heating and cooling systems and life safety systems and assets| in
accordance with local laws and regulations. Assigns work| supervises staff and
verifies and documents the completion of all routine maintenance and repairs
in the property maintenance management system. Directly manage operating
budget/cost controls (checkbook accounting) and execute capital projects| as
assigned. Directs outside contractors| communicates with municipality
officials and inspects quality of work by staff. Responds and coordinates
responses to guest calls and emergency situations. Responsible for
interviewing| training & development| supervising| counseling| scheduling and
evaluating staff to maintain set standards.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 4
Titles of Direct Reports – Asst Engineering Managers
Minimum 6 years of related work experience in a 5-star Hotel; with 3 years of leadership experience.
Skills and Knowledge
Operations experience in facilities and engineering management.
Strong project management skills and leadership.
Strong customer focus/perspective and relationship skills.
Strong commitment for team success.
Demonstrated skills in effective budget and scheduling management.
Ability to positively motivate teams and individuals.
Proven skills in identifying and developing leaders.
Strong verbal and written communication skills.
Demonstrated experience leading a multi-disciplined technical team.
Education or Certification
Degree or Higher Diploma in Engineering / Technical Field
_The following are specific responsibilities and contributions critical to the
successful performance of the position:_
Supervise and lead Asst Engineering Managers & Supervisors who oversee Team processes| activities & projects; and are responsible for overall quality service delivery.
Tour hotel complex daily| identifying items requiring engineering| housekeeping or other departmental actions
Verify procedures and guidelines for guestrooms| Plant/Equipment| public spaces| grounds| landscaping| and building envelop| etc.
Effectively supervise| train| and assign tasks to and follow-up with engineering staff to ensure maximum productivity.
Understand all Brand/Product related issues and procedures; as well as all problem tracking procedures and is working to correct them.
Understand the engineering records and filing system to support R&M Budget| PM Programs| Capital Budget| Capital Projects| Life Safety systems & Inspections etc
Hire| train and mentor Asst Engineering Managers & Supervisors; provide open communication and recommend discipline when appropriate
Conduct performance reviews and solve internal issues
Follow prescribed safety procedures and emergency plans for personnel and equipment by the company and according to local laws and regulations.
Participate in effective energy management and preventative maintenance programs and conduct specific training for other operating departments on the safe and efficient use of equipment and energy in the hotel.
Make detailed plans to accomplish departmental business goals. Shall attend all scheduled meetings| as requested| and contributes actively with proper preparation.
Maintain engineering related checkbook accounting procedures to ensure performance within departmental expense plans| while maintaining required stock of supplies and materials
Confer with higher levels of management
Responsible for (direct) contracts’ administration with contractors/vendors| as assigned.
Establish & implement company administrative policies| procedures| and standards
Liaison with other Managers to coordinate activities of individual departments.
Leads the daily briefing with department team members on current key activities.
Anticipate and respond to guest issues and establish proactive processes to promote guest satisfaction.
Liaises with 3rd party vendors/contractors| as assigned
Maintaining a safe and hygienic work environment & Performing related duties and special projects as assigned.
Carry out senior Engineering Leadership instructions or other designated person of authority
Safety and Security
Policies and Procedures
Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.
Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.
Enter and locate work-related information using computers and/or point of sale systems.
The physical ability to stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
The physical ability to climb on a ladder to heights in excess of 10’| balance| and work above the shoulder frequently.
The physical ability to occasionally bend/stoop| kneel| crouch| and squat
The physical ability to use both hands for frequent grasping and occasional fine manipulation
The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.
The physical ability to occasionally push and pull various items| such as equipment| tools etc.
May need to adapt to multi-temperature work environments.