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Job Description – Director- Spa (PMI01891)Employee Status:
Regular
Director- SpaFor guests seeking rejuvenation- inspiration and personalized attention- Fairmont Hotels & Resorts offers a wide selection of luxurious Spa experiences. Your leadership and passion as Director- Spa will foster an engaged team of Spa professionals whose exceptional service and skills are turning moments into memories for our guests.
Hotel Overview:
Fairmont The Palm is a luxury-
world-class resort located on the iconic Palm Jumeirah Island in Dubai. The
hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms
and lounge. A total of 10 food and beverage outlets on property offer
international dining options including Little Miss India- Frevo – Brazilian
Churrasco experience- Seagrill Bistro- Ba Restaurant and Lounge- Blowfish- Flow
Kitchen- The Cigar Room- Vuvuzela and others. Fairmont The Palm also features
an expansive pool and beach area with a health club- Willow Stream Spa and th
Fairmont Falcons Kids` Club
Summary of Responsibilities: Reporting to the Director of Operations- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Direct and lead the day to day Spa operation ensuring all standards are followed
Prepare annual budgets for all departments within the Spa; ensuring
productivity and expense controls are followed to maximize revenue opportunities
Promote and sell customized Spa programs to conference groups and individuals
Work with HotelRegional Sales and Marketing departments
Maintain thorough knowledge of competitors; including location- product offering- pricing- promotion and sales techniques
Create and lead the implementation of 12-month marketing plan
Submit monthly report requirements; including business reports and treatment audits
Ensure team members are familiar with all areas of the Spa operation- including product knowledge and retail sales
Assist in the recruitment- development and training of all leaders and support staff
Balance operational- administrative and Colleague needs
Follow departmental policies and procedures
Follow all safety and sanitation policies
Other duties as assigned
Qualifications: Previous leadership experience within the Spa field required University/College degree in a related discipline required Computer literate in Microsoft Window applications required Experience in the Hotel industry an asset Experience and certification in one of the Spa disciplines of fitness or therapy preferred Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs- remaining calm and courteous at all times Visa Requirements:Please
note that you must be eligible to live and work in Dubai. We will assist
successful applicants with the visa process and provide flights and
accommodation.