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Job Number 19074352
Job Category Loss Prevention & Security
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes JW Marriott.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
JOB SUMMARY
Manages security operations on a daily basis. Areas of responsibilities
include the protection and safety of property assets| employees| guests and
property| accident and fire prevention and response. Ensures that all areas of
the property are safe and secure. Maintains logs| certifications and documents
required by law and Standard Operating Procedures. Strives to continually
improve guest and employee satisfaction while maximizing the financial
performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the security/loss
prevention or related professional area.
OR
• 2-year degree from an accredited university in Criminal Justice or related
major; 2 years experience in the security/loss prevention or related
professional area.
CORE WORK ACTIVITIES
Managing Security Operations
• Assists in the development and implementation of emergency procedures.
• Recommends follow-up action for security breaches.
• Conducts investigation of all losses of property assets and refers to proper
management for disposition.
• Deploys security staff to effectively monitor and protect property assets.
• Comply with all Corporate Security safety and security management guidelines
and procedures.
• Completes proper documentation and reports all employee accident and general
liability incidents to Claims Reporting Service.
• Conduct periodic patrols of entire property and parking areas.
• Recognize success across areas of responsibility.
• Handles guest problems and complaints| settling disputes| and resolving
grievances and conflicts| or otherwise negotiating with others.
• Identifies and makes recommendations for minimizing physical hazards and
unsafe work practices.
• Implements action plans to monitor and control risk.
• Maintains required reports and documentation regarding patrols of property
and parking areas.
• Provides means for obtaining necessary medical attention on a timely basis.
• Conducts hourly employee performance appraisals according to Standard
Operating Procedures.
• Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.
• Complete disciplinary procedures and documentation according to Standard and
Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.
• Maintain first aid and CPR certifications required for Security officers.
• Implements local authority requirement for security and safety.
Leading Security Teams
• Attends pre- and post-convention and weekly forecast meetings to understand
group needs and gather critical information to communicate to security
officers.
• Celebrates successes by publicly recognizing the contributions of team
members.
• Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.
• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.
• Encourages and builds mutual trust| respect| and cooperation among team
members.
• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.
• Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.
• Serves as a role model to demonstrate appropriate behaviors.
Ensuring Exceptional Customer Service
• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Meet quality standards and customer expectations on a daily basis.
• Incorporates guest safety and satisfaction as a component of departmental
meetings with a focus on continuous improvement.
• Provides services that are above and beyond for customer satisfaction and
retention.
Conducting Human Resources Activities
• Assists in minimizing cost of accident claims through aggressive claims
management.
• Brings issues to the attention of Human Resources as necessary.
• Strives to improve service performance.
• Administer property policies fairly and consistently.
Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and
solve problems.
• Develops and maintains a working relationship with local law enforcement
authorities.
• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.
• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.
• Provides guidance in setting health and safety policies and standards.
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