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JOB DESCRIPTION
A Director of Food & Beverage is responsible for managing operations of all
Food and Beverage outlets to deliver an excellent Guest experience while
training and developing staff to the highest level of excellence and working
within budgeted guidelines. This Hotel will undergo a food & beverage master-
plan so an outstanding change manager will be preferred.
What will I be doing?
As a Director of Food & Beverage| you are responsible for managing operations
of all Food and Beverage outlets to deliver an excellent Guest experience. A
Director of Food & Beverage will also be required to manage| train| and
develop team members to the highest level of excellence and work within all
budgeted guidelines. Specifically| you will be responsible for performing the
following tasks to the highest standards:
Manage all Food and Beverage Outlet operation
Maintain exceptional levels of customer servic
Ensure compliance of brand standards
Recruit| manage| train and develop the Food and Beverage team
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines in relation to Food| Liquor Costs and Payroll
Set departmental targets and objectives| work schedules| budgets| and policies and procedures
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Motivate and incentivize team members to maximize sales and revenue
Carry out annual and mid-year appraisals with Managers under your responsibility
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security| fire regulations and all health and safety legislation
What are we looking for?
A Director of Food & Beverage serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:
Management Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure and long hours
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations| preferably multi-country experience.
Ability to work on your own or in teams
Experience from different regions of the world in F&B Management role
Other languages an advantage.
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Degree in relevant area
Passion for delivering exceptional levels of guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!