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JOB DESCRIPTION
A Concierge for the Waldorf Astoria Dubai International Financial
Centre|serves as a key point of contact for Guests and VIP Guests throughout
their stay at the hotel| providing information about the hotel and the local
vicinity.
What will I be doing?
A Concierge for the Waldorf Astoria Dubai International Financial Centre| you
will serve as a key point of contact for Guests and VIP Guests throughout
their stay at the hotel| providing information about the hotel and the local
vicinity. A Concierge is responsible for managing the first impressions of our
Guests and| therefore| must perform the following tasks to the highest
standards:
Serve as a key point of contact for Guests and efficiently respond to Guest enquirie
Provide information| advice and booking services for a wide variety of Guest enquiries| including city tours| theatre tickets| restaurants| doctors| flight bookings| among other
Process and deliver messages for Guest
Deliver and safely storage Guest luggag
Stay current with all hotel services as well as daily VIP requests and special events
Ensure orderliness and safety guidelines around the lobby and front door areas
Provide support to Management as required| in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean| healthy| and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
Concierges for the Waldorf Astoria Dubai International Financial Centre are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Previous experience working in Concierge in a luxury hotel environment
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!